Business & Functional Analyst

• Analyses customer systems and service requirements.
• Identify specific actions necessary to integrate Client’s products/services.
• Establish and manage the product/solution integration schedule.
• Determine and document adaptations to Client’s products and services.
• Write functional specifications used for customization and/or verify that specifications reflect customer requirements.
• Guarantee that customized products/solutions meet specified requirements.
• Provide consulting services to review customer processes and make recommendations for process changes.
• Perform the necessary tests on the customized solution before it is delivered to the customer.
• Deliver customer training on the solution when necessary.
• Provide functional support and problem resolution to sales and/or customer functional staff.
• Maintain a documentation reflecting all functionalities delivered throughout bespoke solutions in order to facilitate the reusability.
• Support sales activities through the presentation and documentation concerning product/solution integration.

Mandatory:

• Strong Travel Industry functional background is a must
• Expert in GDS functionality and related products (at least 4 years experience)
• Travel Agency or Airline, Reservation and fulfillment profiles
• Market or customer experience required
• University degree in Business, Marketing or Computer Science or related field, or equivalent work experience
• Good understanding of IT - technical capabilities
• Travel Industry Knowledge Macro competency
• Deep understanding of specific business processes for one or several travel industry(ies).
• English - Advanced

Professional Skills (Methods & Processes)

• Business Process Management Ability to apply BPM approach aiming at aligning an organization's business processes with the wants and needs of clients. BPM promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. It attempts to improve processes continuously. Business Process Management activities can be grouped into six categories: vision, design, modeling, execution, monitoring, and optimization.
• CMMI Ability to apply the CMMI methodology. Capability Maturity Model Integration (CMMI) is a process improvement approach whose goal is to help organizations improve their performance. CMMI can be used to guide process improvement across a project, a division, or an entire organization.
• Functional Specification Ability to write the documentation that describes what the customer expects of an engineering system. The documentation typically describes what is needed by the system user as well as requested properties of inputs and outputs
• Functional Test Ability to test new functionalities (CR implementation validation) or fixes (PTR fix validation)
• Process Analysis The ability to use a defined methodology, with a set of steps including: assessment of a process to identify gaps between current performance and goal performance, identification of how the process inputs affect the process outputs, list and prioritize potential opportunities to improve, and identify sources of variation. Ability to analyse data to understand the data collected.
• Requirement Management Ability to document, analyze, trace, prioritize and agree on requirements and then control change and communicate to relevant stakeholders

Soft skills:

• Analytical Thinking Ability to use a methodical step-by-step approach to break down complex problems or processes into their constituents parts, identify causes and effects patterns and analyze problems to arrive to an appropriate solution
• Communication Advanced Ability
• Accountability: Takes responsibility for achieving results that have a clear positive impact on business performance, owning resolution of obstacles
• Change Management: Discusses needed change with a view to the future, creates commitment and enthusiasm towards the goal and actively anticipates / manages resistance
• Customer Focus: Can apply to external or internal customers. Bases operational decisions on customer and business needs.
• Flexibility: Monitors performance and adapts plans / approach according to others' needs, changes of context or altered circumstances
• Multicultural approach:Works effectively with people from different backgrounds / cultures to accomplish business objectives, valuing and gaining benefit from the diversity of ideas / perspectives in a multi-cultural environment
• Proactive: Initiates and leads new approaches without needing to be told to do so and proactively addresses risks

The Client is one of Worlds largest travel technology companies.

Custom Solutions Group in Client organization provides consulting, customization and integration services around the Point of Sale product, Travel Agency Automation platforms and WebService.s

With an objective of generating non-booking revenue, Custom Solutions Group needs talented developers, motivated, flexible with a strong innovative asset eager to work directly with end-Customers. Custom Solution Software Engineer is a key role in designing, developing, testing and integrating custom solutions using Points of Sale product (including e-commerce platform), "Robotic Platform" solution and WebServices.

The role will communicate with:

• Internally: Sales organizations, Delivery Manager, Project Manager, Customization engineers
• Externally: End-Customers (Travel Agency, ACOs or Airline)