Adecco Poland Sp. z o.o. należy do międzynarodowej korporacji Adecco S.A. - światowego lidera wśród firm doradztwa personalnego, który posiada 5100 placówek w ponad 60 krajach. W Polsce działamy od 1994 roku. Swoją wiedzą i doświadczeniem służymy w ponad 50 lokalizacjach na terenie kraju. W 2016 roku pracę dzięki Adecco Poland znalazło ponad 63 000 osób. Adecco Poland Sp. z o.o. jest Agencją Zatrudnienia nr 364.
For our customer part of the Global Services division, hosted in Mobile Networks but serving all business groups, we are looking for the person:
Key Responsibilities:
• Interact with Global Practice & Operational representatives to collect and organize their requirements.
• Design management, quality or performance metric dashboards based on Tier1/Tier2 KPIs along with other specific metrics covering the end-to-end Global Services business activities.
• Coordinate Change Request deliveries in a project mode with all stakeholders and obtain final approval from Global Practices & Global and/or Regional Delivery leaders.
• Support Delivery teams with change management activity associated to the deployment of a newly designed/refined metric dashboard.
• Ensure compliance of delivered metrics with global standards, corporate guidelines & models provided by Business & IT Transformation and Quality Teams.
Qualifications:
Senior or well experienced professional on Global Services domain (with 5 to 10 years of experience in the realm of Managed & Operate or Care & Maintain, i.e. Software Handling or Hardware Services) AND/OR on Metric & KPIs reporting development (with several years of experience in the realm of Information Technology, having had a particular focus on Reporting & Data Warehouse) is required for this position:
• Understanding of Business KPIs for Telecom industry in general
• Strong expertise in KPIs Reporting Management
• TABLEAU Software (or similar visual application ie ClickView) and / or Remedy applications (Business Objects) are pre-requisite.
• Microsoft Access or outstanding Excel skills and SQL language can also be leveraged
• PMI is a plus
• Leader role, driving direction of the project/work
• Ability to work collaboratively with other cross-functional organizations
• Highly developed interpersonal skills, capable to work in an international environment
• Able to influence and negotiate
• Fluent English mandatory (both oral and written)
• Autonomous working style.
We offer:
• Employment agreement with attractive benefit package (private medical care, sport and recreation program, life insurance)
• Exceptional work atmosphere
• Temporary contract 1 year
• Location of company: Mokotów
• Possibility to work with professionals in the multicultural environment,
