Convergys is a global leader in customer management. As of March 3rd, 2014 Convergys completed the acquisition of Stream. Together Convergys and Stream create a world class customer management firm made up of 125,000 employees working in more than 150 service centers and 31 countries.
In Poland the company has Sites in Szczecin and Lublin.
Currently for our Site in Szczecin we are looking for:
Business Reporting Analyst
Szczecin
RESPONSIBILITIES:
- Create, republish, and schedule new reports. Implement reporting changes within the scope of assigned responsibilities.
- Confirm that all contracted service level and call volume reports post on time.
- Take ownership of delivering on all reporting requirements for site(s) or client(s).
- Audit data to ensure accuracy and consistency of information presented in reports.
- Attend implementation meetings in order to enter new programming into conmap, relay finops structure, and gain knowledge of clients.
- Attend training courses and seminars to develop technical, analytical and business skills.
REQUIREMENTS:
- At least communicative command of English language (spoken and written) is a must; knowledge of German language will be a strong plus
- University degree
- 1-2 years reporting experience
- Strong proficiency in Excel, VBA, PowerPoint and other data tools
- Knowledge of PC applications.
- Experience in extracting and manipulating large data files
- Ability to analyze data and recognize opportunities for making recommendations for improving processes
- Skill in providing an exceptional customer experience.
- Skill in verbal and written communication to analyze, interpret and address customer needs.
- Ability to display excellent business judgment skills
- Exceptional organization skills
- Ability to deal professionally in all situations (vendor, customer, team, department and company)
- Knowledge of contact services industry and best practices
- Ability to work with minimal guidance or supervision in a time critical environment.
- Ability to work in a time critical environment.
- Ability to be flexible and quickly adapt to changing business needs and processes.
- Call center and telecom experience preferred