Business Travel Counselor

The mission of the CWT Travel Counselor is to “Deliver the Perfect Trip” so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.

Main responsibilities:

• Making bookings and reservations (airplanes, hotels)

• Having a thorough understanding of customer’s business needs and Travel Policy makes suggestions and assists with itinerary planning

• Provides suitable, smart thinking solutions to problems and assistance by needed modifications of itinerary

• Tries to find a solution for a customer in emergency / unexpected situation

• Provides the best available price, advises the most suitable product(s) of preferred vendors

• Communicates and adheres to customer’s Travel Policy

Skills:

• English fluent: verbal and written

• French or German will be an additional asset

• Excellent soft skills

• Customer focused and service oriented

Carlson Wagonlit Travel offers:

• Full-time job based on a work contract

• Benefits, e.g. private medical insurance, life insurance, lunch card, sport card

• Dynamic working environment in a growing and highly qualified team

• Soft skills and hard skills trainings

• Career development opportunities