C2C Team Leader - Credit & Collections (English speaker)

We are looking for a Collections Team Lead for one of our teams in Krakow.

Capgemini has been offering its services to the Client since 2016, delivering services in 7 languages from 4 Delivery Centers in Poland, India, China and Guatemala. We provide services within Finance and Accounting area - Order to Cash and Procure to Pay for two business units of our client. We are the team of creative and motivated people. As a new and dynamic project we have opportunity to work on process improvements and new solutions which is highly appreciated by our Client. 

We are looking for candidates, who are interested in providing services related to Credit to Cash processes. The scope of the team involves several processes: Collection, Disputes Management and Reporting.

• Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed SLA/KPI


• Demonstrates knowledge of respective F&A processes and procedures


• Acts as point of escalation for overall C2C process


• Supervises trainings to the team members. Ensures that all processes are understood and being followed by the team members


• Handles regular communication with the Client counterparts and maintains good relationship with them


• Continually seeks out ways to improve Client’s satisfaction


• Analyzes root causes of problems related to C2C


• Keep all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframes


• Managing proactively day to day team performance


• Ensuring effective utilization of resources within the team


• Perform all administration tasks required


• Motivates and continuously develops team members


• Drives C2C with continuous focus on standardization, innovation, automations leading to the best in class model

• Expertise in the C2C area


• Very good English skills


• Excellent organization skills and ability to manage multiply tasks simultaneously


• People management skills


• Excellent analytical skills


• Attention to details


• Well organized


• Decision making and judgment skills


• Ensures process is controlled according to the agreed procedures


• Ability to work effectively under time pressure and with deadlines


• Very good Customer Service skills and client-focus attitude  


• Flexibility, ability to deal with ambiguity and change


• Strong interpersonal skills and proactive approach

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.


• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.


• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.


• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.


• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).


• As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.