About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 3800 specialists in its offices located in Krakow and Katowice.
C2C Team Leader
Place of work: Krakow
Ref. no Małopolskie > Krakow
Job description
- Lead, manage and develop the team
- Supervise the team to deliver high quality, professional and proactive day to day service to the Client, within agreed SLA’s
- Build the positive and supportive team culture and help team to improve efficiency
- Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts
- Accountable for reducing delinquency for assigned accounts
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process
- Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis
- Establish and maintain effective and cooperative working relationships with dealers and sales
Position purpose
Coca-Cola European Partners, one of our major clients from food and beverage industry, is looking for an experienced C2C Team Leader to lead and develop newly created C2C team.
Candidate’s profile
- At least 3 years of experience in OTC or in PTP
- 1 year experience in people management
- Project management experience would be an asset
- Fluent in English and German (at least B2 level)
- Excellent Customer Service & communication skills
- Advanced Excel knowledge and computer skills
- Strong interpersonal, communication skills and enthusiasm
- Ability to work to tight deadlines and stretch targets
- Influencing and negotiating skills
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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