Calypso Support Analyst
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Calypso Support Analyst
Miejsce pracy: Wroclaw
Nr Ref.: VR-15334
Responsibilites
Analyzing and understanding the functional support requirements of clients, using Calypso. Your work will be to test and support the Calypso application to handle all domains contained in the scope of implementation related to different asset classes.
You will be also responsible for:
- Supporting users including Traders, Sales, Risk, Ops, Product Control and Finance teams with the day-to-day use of the Calypso application across IRD, Fixed Income, FX/MM, FX Derivatives Equity and Commodity asset classes
- Provide functional Calypso training on an informal basis
- Contribute with system upgrades
- Raise issues, log user requests and execute first prioritisation of issues as a central point of contact for any issues related to the Calypso platform
- Escalate critical incidents and identify patterns in recurring incidents
- On call Support for overnight batches. Able to investigate failures in a logical and systematic way. Remediate failures and evaluate and communicate impact
- Assist in specification of functional business requirements for reporting
- Experience of training others is a plus
- Experience of leading a team is a plus
Requirements
- University degree in Computer Science, Computer engineering or engineering
- 3 years technical experience (general) plus 18 months+ Calypso experience
- Knowledge of financial products
- SQL (views, joins, stored procedures etc)
- Unix skills (navigation, file manipulation, troubleshooting, basic shell scripting)
- Experience in Enterprise Risk, Limits explanation and pricing
- Experience in housekeeping tasks
- Trade input, STP, simulation, analytics and calculations , curve construction, P&L, back office functionality, reporting, settlements, workflows, accounting module etc
- Fluent in English
- Ability to explain technical concepts to those that are non-technical
- Innovation and change: recognizes and responds positively to the need for change; creates and harnesses ideas and opportunities to achieve Excelian’s vision
- Analytical decision-making: identifies and solves problems using insight and experience to make good decisions; gathers relevant information, identifying important issues and drawing conclusions Planning and organising: identifies and meets milestones; understands and articulates deliverables; assesses and mitigates risks; sticks to the scope of work and manages any changes
- Willingness & ability to work in various European locations for extensive periods
- Attention to detail
- Teamwork: works effectively with others; helps to build strong teams and networks Interpersonal skills: develops and uses a wide range of strategies to influence and persuade others; gains acceptance and commitment from others
- Personal leadership: realistically identifies own skills, experience, knowledge and other personal attributes; displays confidence and resilience Results driven: knows how to get the work done most effectively; delivers a high quality service Communication skills: expresses ideas effectively, both verbally and in writing; adjusts language, terminology and non-verbal communication as appropriate
- Client focus: understands clients’ businesses; identifies and understands the needs and objectives of clients, both on an individual and corporate basis; builds strong relationships to aid Excelian’s aim of being a trusted partner to the clients
We offer
Join our Development Center in Wrocław and become a member of our open minded, progressive and professional team. In this role you will be working on projects for one our world famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.