Coyote Logistics:
Logistics is at the heart of everything around you. As a leading third-party logistics (3PL) service provider, Coyote plays a crucial role in the global supply chain and delivery of goods across many sectors around the world, which makes us an essential business.
Powered by proprietary technology, smart people, and unrivalled commitment, Coyote’s success revolves around its vision:
We lead. We innovate. We move the world’s freight-forward
Our culture fuels our purpose daily: we eliminate inefficiencies in road transportation. Our people make Coyote what it is, which is why we prime them for career success with training programs, accessible leadership, talent development, and unique workplace perks and benefits.
The dynamic energy of our culture is rooted in relationships. We're better together and value the diverse backgrounds, experiences, and perspectives of each Coyote to enhance collaboration and problem solving between our employees around the world. From day 1 you will learn the ins and outs of our business and industry: Things move fast in logistics and as part of the UPS group you will have access to the resources needed to achieve your goals and get things done - no excuses -.
You are not just part of Coyote; we are all part of something bigger. Our Coyote Cares programs allow us to support our local communities and contribute to the greater good; From raising awareness for the Blue Heart Campaign, a UNDOC initiative fighting against human trafficking, to empowering employees with paid time off to volunteer in different causes.
Carrier Operations Representative
Wrocław, ul. Wagonowa 2A
We are looking for employees for 2nd shift: 13:00 - 21:00 Monday to Friday.
Number of vacancies: 3
How You’ll have an Impact:
Carrier Operations Representative works in partnership with or under the guidance of a specific experienced Carrier Sales Rep/Team within North America to assist with operations tied to the coverage of freight, carrier lead generation, and other tasks that help support the growth and efficiency of our NA Carrier Network. The job of a rep is to assist the North America Carrier Sales team in helping to manage new and existing carrier relationships, perform daily operational tasks such as tracking and incident resolution, and expand Coyote’s digital footprint within our network of carriers. A Carrier Operations Rep, should thrive in an operational role, be proactive and proficient at problem solving, practice effective communication skills, and display a positive attitude at work.
Essential Functions:
- Support North America Carrier Sales Representative/Teams in supporting the growth of existing carriers’ book of business through the assistance of core daily operations such as tracking, incident resolution, and beyond.
- Assist with call-in lines for load updates/escalations.
- Assist with dispatching carriers and tracking freight for your Sales Rep/Team to ensure on-time Pick Up and Delivery and communicate all updates or delays
- Update and resolve incidents when possible and escalate any compliance issues
- Assist in making sure receipts, invoices, and Proof of Delivery are submitted in a timely manner or uploaded on Coyote GO or Coyote.com
- Effectively communicate with internal and external contacts in a professional manner
- Occasional Freight booking and Rate Confirmation Sending
Language Requirements:
- Ability to speak English fluently.
Essential Skills:
- Strong organizational skills, attention to detail
- Persistence and resilience
- Ability to build strong relationships and be a team player
- Problem solving, issue resolution skills, proactive diligence
- Ability to work independently and as part of a team
- Experience of work with United States market is an additional plus
Essential Competencies
- Adaptability, multi-tasking skills, sense of urgency
- Persuasiveness, assertiveness, and confidence
- Relationship-building skills & Active listening
- Effective verbal and written communication skills
- Accountability, integrity, honesty
What we offer:
- On site training - we will learn you everything you must know to succeed
- Work in international and supportive environment
- Group Life Insurance
- Private Health Care
- Casual dress code
- Company events
- Warm welcome to The Pack
- International and diverse team