Cash Collections Associate Manager
Warszawa
Nr ref.: 10502175
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
Job descripion:
- Managing performance of the Team, focusing on Critical Service Levels and Key Metrics i.e. Collections Efficiency Index, Past Due reduction , timely response to customer queries
- Coaching and mentoring of the Team, especially in the area of customer experience
- Conducting capacity analysis and monitoring recruitment
- Serving as 1st point of escalations for the Client
- Driving projects and analysis on request
- Maintaining Continues Improvement Agenda
- Maintaining good relationship with the Client
- Maintaining relationships with Accenture Teams and partnering functions from other geographies
Requirements:
- 10 years of professional experience
- 5 years of managing Teams in Order To Cash Area
- Feeling very comfortable working in constantly changing environment
- Excellent communication skills written and verbal
- Partnering Collaboration skills
- Advanced knowledge of Oracle Microsoft Office Suite
- Finance Accounting degree or equivalent work experience
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
Job descripion:
- Managing performance of the Team, focusing on Critical Service Levels and Key Metrics i.e. Collections Efficiency Index, Past Due reduction , timely response to customer queries
- Coaching and mentoring of the Team, especially in the area of customer experience
- Conducting capacity analysis and monitoring recruitment
- Serving as 1st point of escalations for the Client
- Driving projects and analysis on request
- Maintaining Continues Improvement Agenda
- Maintaining good relationship with the Client
- Maintaining relationships with Accenture Teams and partnering functions from other geographies
Requirements:
- 10 years of professional experience
- 5 years of managing Teams in Order To Cash Area
- Feeling very comfortable working in constantly changing environment
- Excellent communication skills written and verbal
- Partnering Collaboration skills
- Advanced knowledge of Oracle Microsoft Office Suite
- Finance Accounting degree or equivalent work experience