Cash Collector - French Speaker

Contacting customers from North America (Canada and US) regarding overdue accounts and determining reasons for non-payment

Analyzing of overdue receivables and reporting the status of collection activities

Preparation and follow up of dunning letters

Answering customer queries and resolving customer disputes

Maintaining professional customer relationships

Initiating strategies for collection processes and procedures

Advising and influencing customers on the payment options for debt recovery

2-3 years of experience in customer service area

fluent French

very good English

experience in cash collection&credit management would be a strong advantage

strong interpersonal and customer service skills

excellent communication skills

good working knowledge of MSOffice tools, especially MS excel

continuous improvement mindset

experience in SAP Finance would be an asset

opportunities for development in accounting/finance area

interesting and challenging work in an international environment

friendly working atmosphere and open, informal organizational culture

attractive compensation and benefit package