- Perform audits and overall quality checks across Junior and Senior Cash Collectors,
- Provide high process expertise and serve as primary escalation point,
- Ensure back-up structure and support leadership to run the OTC Operations, Perform quality 1:1s when needed,
- Support team's engagement and ensure a proper work environment,
- Collect outstanding receivables while adhering to client policies and procedures pertaining to Collections as per targets assigned to the role,
- Contact Key Critical agencies, advertisers and all other customers via Phone, Email to collect outstanding debts,
- Escalate any uncollected debts for approval to allocate uncollected balances to Specific Reserve or Write off,
- Resolving customer queries issues, handling insolvency, referring accounts to legal, reducing accounts receivable delinquency and escalate accounts in litigation to manager,
- Provide collection reports including those that measure the process against stated targets, and delinquent customer reports,
- Assist with basic credit assessment, Ensuring that performance service metrics are met and in time.
- Seeking advice and escalating issues which are beyond scope of work
- Expert proficiency of OTC,
- Accounts Receivable and Finance Accounting in general with proven experience, Ability and seniority to work and interact with key critical client's customers, Advanced communication skills in English is a must,
- Advanced Microsoft Office Suite skills,
- Strong verbal and oral Communication and Customer facing skills,
- Positive approach in supporting Customer company needs,
- Goal orientated individual with Strong time and task management,
- Organized and methodical person with logical approach in addressing issues and Strong Analytical skills,
- Preferred education Degree in Economics Finance
- The ability to use your knowledge of foreign languages on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others.
- Social benefit packages including: private medical care, My Benefit, life insurance
- Friendly work atmosphere in multicultural environment
When applying please enclose the below statement:
"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."
- Perform audits and overall quality checks across Junior and Senior Cash Collectors,
- Provide high process expertise and serve as primary escalation point,
- Ensure back-up structure and support leadership to run the OTC Operations, Perform quality 1:1s when needed,
- Support team's engagement and ensure a proper work environment,
- Collect outstanding receivables while adhering to client policies and procedures pertaining to Collections as per targets assigned to the role,
- Contact Key Critical agencies, advertisers and all other customers via Phone, Email to collect outstanding debts,
- Escalate any uncollected debts for approval to allocate uncollected balances to Specific Reserve or Write off,
- Resolving customer queries issues, handling insolvency, referring accounts to legal, reducing accounts receivable delinquency and escalate accounts in litigation to manager,
- Provide collection reports including those that measure the process against stated targets, and delinquent customer reports,
- Assist with basic credit assessment, Ensuring that performance service metrics are met and in time.
- Seeking advice and escalating issues which are beyond scope of work
- Expert proficiency of OTC,
- Accounts Receivable and Finance Accounting in general with proven experience, Ability and seniority to work and interact with key critical client's customers, Advanced communication skills in English is a must,
- Advanced Microsoft Office Suite skills,
- Strong verbal and oral Communication and Customer facing skills,
- Positive approach in supporting Customer company needs,
- Goal orientated individual with Strong time and task management,
- Organized and methodical person with logical approach in addressing issues and Strong Analytical skills,
- Preferred education Degree in Economics Finance
- The ability to use your knowledge of foreign languages on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others.
- Social benefit packages including: private medical care, My Benefit, life insurance
- Friendly work atmosphere in multicultural environment
When applying please enclose the below statement:
"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."