Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 624,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
The primary objective of the Senior Cash Collector with German is to deliver the best end to end quality and customer experience, contribute to overall collection goals to make sure the team succeed and achieve targets and be the main responsible for critical key accounts that requires seniority, client relationship management and relevant expertise.
On top of that, the role includes being the first escalation point for process related questions of Junior Agents, sharing the expertise and knowledge with the team and providing guidance whenever needed as well as to help in training delivery, QA audits and any other tasks to directly support the Team Lead if needed.
- Collect outstanding receivables while adhering to client policies and procedures pertaining to Collections
- Contact Key Critical agencies, advertisers and all other customers via Phone Email to collect outstanding debts
- Escalate any uncollected debts for approval to allocate uncollected balances to Specific Reserve or Write off
- Resolving customer queries issues, handling insolvency, referring accounts to legal, reducing accounts receivable delinquency and escalate accounts in litigation to manager
- Provide collection reports including those that measure the process against stated targets, and delinquent customer reports
- Assist with basic credit assessment
- Ensuring that performance service metrics are met and in time. Seeking advice and escalating issues which are beyond scope of work
- 1-2 years of relevant experience in the field
- Ability and Seniority to work and interact with key critical client's customers
- Advanced communication skills in German are a must
- Advanced Microsoft Office Suite skills Excel
- Strong verbal and oral Communication Customer facing skills
- Positive approach in supporting Customer company needs
- Goal orientated individual with Strong time and task management
- Organized and methodical person with logical approach in addressing issues and Strong Analytical skills
- Preferred education Degree in Economics Finance or ongoing studies in a related field
- Using foreign language and new technology solutions daily, cooperating with various global Clients
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 624,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
The primary objective of the Senior Cash Collector with German is to deliver the best end to end quality and customer experience, contribute to overall collection goals to make sure the team succeed and achieve targets and be the main responsible for critical key accounts that requires seniority, client relationship management and relevant expertise.
On top of that, the role includes being the first escalation point for process related questions of Junior Agents, sharing the expertise and knowledge with the team and providing guidance whenever needed as well as to help in training delivery, QA audits and any other tasks to directly support the Team Lead if needed.
- Collect outstanding receivables while adhering to client policies and procedures pertaining to Collections
- Contact Key Critical agencies, advertisers and all other customers via Phone Email to collect outstanding debts
- Escalate any uncollected debts for approval to allocate uncollected balances to Specific Reserve or Write off
- Resolving customer queries issues, handling insolvency, referring accounts to legal, reducing accounts receivable delinquency and escalate accounts in litigation to manager
- Provide collection reports including those that measure the process against stated targets, and delinquent customer reports
- Assist with basic credit assessment
- Ensuring that performance service metrics are met and in time. Seeking advice and escalating issues which are beyond scope of work
- 1-2 years of relevant experience in the field
- Ability and Seniority to work and interact with key critical client's customers
- Advanced communication skills in German are a must
- Advanced Microsoft Office Suite skills Excel
- Strong verbal and oral Communication Customer facing skills
- Positive approach in supporting Customer company needs
- Goal orientated individual with Strong time and task management
- Organized and methodical person with logical approach in addressing issues and Strong Analytical skills
- Preferred education Degree in Economics Finance or ongoing studies in a related field
- Using foreign language and new technology solutions daily, cooperating with various global Clients
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees