Brown Brothers Harriman (BBH) is a privately-held financial institution and has been a thought leader and solutions provider for almost 200 years. We serve the most sophisticated individuals and institutions with award-winning expertise in Investment Management, Private Banking, and Investor Services. Our 5,000 colleagues operate from 17 cities throughout North America, Europe and Asia..
BBH is committed to diversity, innovation and globalization. Our culture is driven by our goal to provide the best solutions and services to our clients and each other. Our Partnership structure creates a flat organization that promotes collaboration across all business lines. We believe that diverse ideas and the ability to come together globally across groups and borders are a competitive advantage. In order for all our teams to excel, members must trust each other and feel comfortable providing honest input from all perspectives.
This openness sparks innovation and agility, which adds to the entrepreneurial spirit and provides many more career opportunities for our staff. We are a group of high-performing, dedicated and caring professionals who believe that working together is the foundation for superior client service excellence.
As a BBH professional, your career path is yours to define. We take pride in our ability to retain our best employees. We help them manage their careers by moving top performers to new areas of BBH where their talents will make the greatest contribution. As soon as you walk through the doors at BBH, we provide you with the tools to help you succeed and grow your career.
Job summary:
This person directs the Global Cash Services team to achieve overall client satisfaction and serves as a point of escalation for complex cash related issues. The team provides services which enable clients to better manage their sources and uses of funds. The group is client facing, and works closely with Reconciliation & Analysis, Investor Services, Funds Transfer, and Treasury. There are four deliverables for our cash management services:
(1) Projection-Availability: Provide clients with their expected ending multi-currency balances out 1 to 5 days.
(2) Account Oversight: cash balance swing management and notification service, providing clients a real-time view into their USD and foreign balances activity.
(3) Cashiering (Investment Support): Is a service available to clients wanting to sweep or invest funds under a standing instruction agreement.
(4) Balance Reconciliation – Provides clients with a comparison of projected to actual cash activity and balances. Variances are researched, and reporting provided to clients.
Responsibilities:
- Oversee the day to day activities of direct reports
- Ensure all client deliverables, deadlines and expectations are well documents and performed timely and accurately
- Act as the primary point of escalation for internal departments for any cash related issues and proactively manage the resolution process
- Review and discuss client cash issues with Sr Management
- Continuously review and revise guidelines and policies to enhance team effectiveness
- Manage controls efficiently to alleviate any areas of potential risks
- Establish Service standards for assigned client groups
- Provide filtering and escalation for client requests
- Work closely with client servicing teams to stay abreast of client goals and identify opportunities to expand client relationships
- Build overall credibility and foster trust with clients and internal departments
- Promote a cohesive team atmosphere through exhibiting strong leadership, effective communication, professionalism and development of individual career paths
- Participate in the interview and selection process for job applicants
- Oversee and ensure training
- Participate in inter-departmental and cross LOB project teams
- Complete and oversee the BBH annual performance review process
- Provide ongoing feedback and coaching to staff
- Manage succession planning for the team
- Manage team resources, overtime and expenses
- Review and streamline functional tasks for maximum efficiency
- Realize team and client efficiencies through increased automation and improved workflows
- Work with internal systems groups on client and firm wide cash related projects
Qualifications:
- BA/BS in a business related field or equivalent work experience
- Substantial Global Custody experience
- Strong supervisory experience
- Demonstrated client service skills
- Technical and analytical ability
- High learning agility
- Excellent interpersonal skills
