CE Online Training and Development Manager
Nr. ref. HK/10/2017
Miejsce pracy:
Biuro Główne Kraków
Twoje zadania:
- Responsible for the development and implementation of world class training solutions for our CE Online HO and store colleagues to improve their capabilities, colleague happiness/retention, customer satisfaction and operational KPI's.
- Responsible for creating and delivering the training plan/strategy and managing the training budget
- Identifying local talent with the insight of the local operations teams and create a development plan to ensure business continuity
- Responsible for version control of all training materials and to ensure all relevant colleagues have access to them
- Owner of the CE Online training library
- Working close with the country Online Operations Teams and ensure compliance of all recruitment, training and validation processes
- Providing regular updates to the leadership team on recruitment, training and development
- Collaborate with cross functional teams like the Academy, People and Legal teams
Wymagania:
- Experience in leading complex projects
- Excellent communications, training and facilitation skills
- Expert in designing training documents and/or presentations (PP, PDF, Word, Excel etc.)
- Having customers and team at the heart of every decision
- Strong English written and verbal communication
- Flexible with travelling across CE and the UK
Oferujemy:
- A dynamic and interesting job in an established and reliable company
- A wide variety of training opportunities and professional development programmes
- Opportunities for dynamic professional growth through interesting and challenging tasks
- An employment contract
- Free private health care with easy access to medical specialists
- A 10% discount on each shopping at Tesco for employees with at least six months of experience as part of the Clubcard customer programme
- Additional benefits (Christmas vouchers, occasional vouchers, e.g. at the start of the school year, layettes for newborn babies)