At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.
To make a difference with us, all you need to do is bring your human best.
What will your story be? Apply now!
Learn more: jti.com
Turn KPIs into priorities. Turn priorities into measurable improvement.
In this role you’ll help shape how Service Delivery performance is understood, discussed, and improved - partnering with senior stakeholders and building the insights and reporting that keep leaders focused on what matters most.
- Steer and apply the Service Delivery performance framework (KPIs, definitions, thresholds, drivers)
- Spot trends, risks, and early-warning signals; turn data into crisp “what/why/impact/next” narratives
- Lead performance cadences and decision-oriented dialogues with Directors, Process Managers, and Team Leads
- Identify efficiency opportunities with Service Delivery leadership and translate them into measurable initiatives
- Run structured “watchlists” for off-track KPIs to monitor progress and evidence impact over time
- Contribute (with GBS Performance Management and D&IT) to improving metric automation, data reliability, and Power BI products
- Lead and deliver reporting/analytics projects end-to-end within the broader roadmap
- Strong experience in Performance Management, Stakeholder Management, and Power BI
- Hands-on capability in dashboards/scorecards, drill-down analysis, semantic models and DAX
- Understanding of data ingestion/transformation (ETL/ELT) and the Microsoft Azure analytics ecosystem; Fabric/Lakehouse is a plus
- A clear, action-oriented communication style and strong ownership (planning, prioritization, follow-through)
- Family Leave
- Investment
- Life Insurance
- Medical Care
- Multisport Card
- Pension Plan
Poznaj
JTI GBS Poland sp. z o.o.
Why is it worth joining JTI GBS Poland?
JTI GBS Poland is a global business services center and the largest of its kind within Japan Tobacco International worldwide. We are a team of over 1,000 specialists from various fields, united by a common goal: advancing JTI Group's international business operations. Our expertise spans finance, marketing, sales, HR, research & development, legal & regulatory affairs, and global supply chain. We are driven by passion and commitment, which fuels our unwavering enthusiasm for the future.
JTI GBS Poland is a workplace that embraces diversity. We demonstrated this by joining the exclusive group of companies that received the GES (Global Equality Standard) certification, awarded by EY. This is one of the world’s first certificates focused on diversity and inclusion, assessing equality in opportunities and pay within organizations.
Recruitment process
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Apply Now!
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Telephone Call
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Online Meeting with HR
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Meeting with Manager
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Offer