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Learn more: jti.com

Center Performance Management Manager (Reporting & Analytics) (F/M/D)

Location: Warszawa, Job ID: 104817

Turn KPIs into priorities. Turn priorities into measurable improvement.

In this role you’ll help shape how Service Delivery performance is understood, discussed, and improved - partnering with senior stakeholders and building the insights and reporting that keep leaders focused on what matters most.

Please be aware that the role will require at least 2 days per week in the office in Warsaw.

What you’ll do

Steer and apply the Service Delivery performance framework (KPIs, definitions, thresholds, drivers)
Spot trends, risks, and early-warning signals; turn data into crisp “what/why/impact/next” narratives
Lead performance cadences and decision-oriented dialogues with Directors, Process Managers, and Team Leads
Identify efficiency opportunities with Service Delivery leadership and translate them into measurable initiatives
Run structured “watchlists” for off-track KPIs to monitor progress and evidence impact over time
Contribute (with GBS Performance Management and D&IT) to improving metric automation, data reliability, and Power BI products
Lead and deliver reporting/analytics projects end-to-end within the broader roadmap

What do you bring

Strong experience in Performance Management, Stakeholder Management, and Power BI
Hands-on capability in dashboards/scorecards, drill-down analysis, semantic models and DAX
Understanding of data ingestion/transformation (ETL/ELT) and the Microsoft Azure analytics ecosystem; Fabric/Lakehouse is a plus
A clear, action-oriented communication style and strong ownership (planning, prioritization, follow-through)

What we offer:

Competitive pay and attractive annual bonus
On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture
Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
Lot of flexibility in terms of work arrangements (work from office or from home)
Private medical care (various options to choose) and life insurance
Employee pension and savings programs
JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
Multisport card, foreign languages classes
Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
Working in a diverse and inclusive organization of over 40 different nationalities

Benefits:

Family Leave
Investment
Life Insurance
Medical Care
Multisport Card
Pension Plan

Recruitment process:

Thank you very much for your interest in the role. You are welcome to apply.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

If this role is what you're looking for, apply now by sending CV in English.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

JTI GBS Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

Poznaj

JTI GBS Poland sp. z o.o.

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Why is it worth joining JTI GBS Poland?

JTI GBS Poland is a global business services center and the largest of its kind within Japan Tobacco International worldwide. We are a team of over 1,000 specialists from various fields, united by a common goal: advancing JTI Group's international business operations. Our expertise spans finance, marketing, sales, HR, research & development, legal & regulatory affairs, and global supply chain. We are driven by passion and commitment, which fuels our unwavering enthusiasm for the future.

JTI GBS Poland is a workplace that embraces diversity. We demonstrated this by joining the exclusive group of companies that received the GES (Global Equality Standard) certification, awarded by EY. This is one of the world’s first certificates focused on diversity and inclusion, assessing equality in opportunities and pay within organizations.