CIS Consultant

Main responsibilities & duties:

• Configuration of dedicated system components (CWT Portrait Line Definition)
• interact extensively with all DSP Project Managers and DSP Central Team members (multilingual, internal Clients) via email and phone
• follow data changes schedule among 3 phases of the project
• follow Client’s migration schedule into the new standards
• testing of the Client changes implemented in GDS systems
• searching solutions, reproducing issues (if any) and taking corrective actions
• if needed, appropriate escalation to direct management and/or to DSP Central Team
• Ensure best practices are adopted regionally, as well as locally
• Act as a Team Player

Profile

• English fluent: written and oral
• Word, Excel, Outlook is a must
• Knowledge of XML & XSLT will be expected from half of new hires
• Knowledge of Amadeus or other GDS will be additional asset
• Basic analytical & troubleshooting skills
• Strong attention to detail
• Exceptional approach towards work
• Abilities to deal within a multicultural environment and in a Team

Education/Experience

• Preferred – Bachelor or Masters Degree in related field and/or equivalent recent work experience
• Customer Service experience
• Web Design will be additional asset
• Programming will be additional asset
• Students are welcome

Carlson Wagonlit Travel offers:

Full-time job based on a work contract, trainings (external and internal), challenging, friendly, high technology, international and dynamic environment, with career development possibilities.