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Job Summary:
As a member of the NOS NED Voice Team, the selected individual will be responsible for the deployment and operations of voice telecommunications systems and network infrastructure.
Cisco Voice Engineer
Workplace: Warszawa
Nr Ref.: 00283569
Job Description:
- Manage vendor and/or product provisioning, procurement, and delivery of voice services hardware and software
- Work with multiple client groups to ensure that shared infrastructure is meeting functional, service level and budgetary requirements
- Deploy, maintain and support voice technologies to provide business connectivity needs.
- Supporting deployed voice solutions and architecture.
- Deploy, configure and maintain a variety of voice technologies including: Microsoft Lync, Cisco Call Manager, Avaya
- Manage vendorproduct provisioning, procurement, and delivery of voice network service, hardware and software to agreed service levels and budgets.
- Maintain a high level of knowledge on the deployment of network and voice technologies.
- Report project status on a weekly basis.
- Report issues to local management and area management on a weekly basis
- Ensure technology standards ratification.
Build & Test Phase:
- Maintain and update system and network documentation
- Follow established development processes and standards for all work. Identify and propose improvements to the processes and standards as necessary.
- Participate in complex projects with minimal supervision or guidance
- Assist in compiling training materials to support operational requirements
Operating Phase:
- Provide Tier 2 and 3 operational support for deployed technologies such as CUCM, mobility servers, voicemail systems, toll bypass gateways and network infrastructure
- Maintain a high level of knowledge on the deployment of network and voice technologies
- Report and/or escalate issues to management
- Update standards documentation as necessary.
- Problem management; diagnosis, escalation, tracking and resolution
- Perform traffic engineering analysis on network facilities
- Undergraduate degree or equivalent HND certification in Telecommunications, Information Systems, Electrical Engineering or Computer Science
- Professional certifications and knowledge of Call Manager or other Cisco products
- Proficiency in office automation tools (MS Office Project\Excel\Word\PowerPoint and Visio)
- Experience with E1 circuit ordering, provisioning, installation and trunk group configuration
- Knowledge of cabling/wiring interfaces, e.g., amphenol, V.35, db15, Cat 6, etc…
- Experience in establishing network interfaces, e.g. CUCM to adjunct equipment
- Knowledge of Microsoft Lync/OCS
- Experience with system alarm and network circuit diagnosis/resolution
- Experience of SIP in CUCM SIP Trunking
- Familiarity with advanced network based routing features
- Experience in interacting with telcos on problem resolution
- Understanding of multiplexing technologies
Work Experience:
- Minimum two years experience in telecom deployment or operational role
Work Requirements:
- On call support on a rotation basis
- After hours work may be required to meet deployment deadlines, fault resolution and change implementation
- Travel to project sites as needed
- Ability to work overtime
- Attend External/Vendor training courses
Knowledge/Skills Requirements:
- Independent problem solving and debugging skills.
- Proven analytical and problem solving skills
- Excellent organizational and multi-tasking skills; understands/executes concepts of Project Management
- Excellent oral, written and interpersonal skills
- Aptitude to learn new technologies quickly
- Detail oriented
- Ability to work with and meet tight deadlines
- Ability to interact effectively with Senior Management
- Benefits package, including private medical care, lunch vouchers, sport club card
- Training package on various technologies and possibility to gain a certification
- International teams and multilingual environment
- Access to the latest high-tech solutions and opportunity to specialize in other technologies
- Ability to learn from the best IT experts on the market
- After the trial period possibility to work from home ('home office')
When applying please enclose the below statement:
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.Check out all our job vacancies at our website: www.pracaaccenture.pl
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"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
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