Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3000 specialists in its offices located in Krakow and Katowice.
Claims Management Process Expert / Team Leader
Place of work: Kraków
Ref. no Praca/CMPE/TL/KRK
Main accountabilities
- Playing the role of SME for Claims Management Process
- Being involved in solution design
- Being involved in meetings with potential Clients, able to understand and discuss process related challenges
- Advising on possible and relevant approach, looking at European law related restrictions (personal data protection) that may be important for the process – not absolutely required
- Managing group of people handling Claims Management processes – max 15
- Being responsible for Team work supervision, planning and reporting
- Being responsible for Team performance
Requirements
- Fluent English
- Experience in Insurance / Finance – Claims Management – at least 2 years
- Experience in people management – at least 1 year
- Customer Service experience
- Ability to bring an answer quickly and efficiently
- Ability to explain, argument and convince
- Ability to organize his work in compliance with the operational procedures and quality system
- Ability to travel within EU
Personal skills
- An analytical mind
- Good decision maker, even when under pressure
- Numerical skills
- Good at absorbing information
- Ability to achieve deadlines
- Ability to run the Team
- Ability to be an effective Leader
What we offer
- Professional development in a dynamic, growing business
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Participation in prestigious international projects
- Excellent working atmosphere
