Service Delivery:
- Organize and supervise daily claims operations, ensuring compliance with agreed Service Level Agreements (SLAs) and critical metrics.
- Implement efficient processes for task allocation and manage fluctuations in workload.
- Provide proactive support to team members, facilitating effective communication of issues and timely resolutions.
Change and Transition Management:
- Track team performance to minimize errors and maximize operational efficiency.
- Coordinate projects aimed at enhancing service delivery, updating existing processes, and managing team transitions.
- Employ effective change management techniques to ensure smooth transitions and improvements.
People Management:
- Directly manage the team through task delegation, responsibility setting, and performance management.
- Articulate goals clearly while planning for development and succession within the team.
- Demonstrate strong leadership qualities and provide ongoing feedback and coaching, while managing team attendance and schedules.
- Extensive knowledge and experience in claims processes.
- A university degree or equivalent is required (specialization in insurance, accounting, economics, finance, or administration preferred).
- A minimum of 3 year’s experience managing service delivery teams at the team manager level.
- Ability to establish and implement claims strategies while holding the team accountable for performance.
- Collaborate with team members to meet and exceed client needs.
- Capacity to develop and convey solutions to complex claims challenges.
- Expertise in client service with proven ability to engage effectively with business stakeholders.
- Strong communication skills with a proven ability to motivate, coach, and provide constructive feedback to team members.
- Financial acumen for budget management and forecasting.
- Excellent written and verbal communication skills in English (C1 level) required; proficiency in additional languages (Spanish, French, German, Dutch) is preferred.
- Experience leading meetings and conference calls with local and international teams.
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.