Clearance & Brokerage Operations Team Leader

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

The FedEx family of companies represents a $30 billion corporation that offers the broadest array of transportation, e-commerce and supply chain solutions in the world.
The largest of the companies is FedEx Express, which provides the most reliable express delivery service, delivering in one or two business days to over 220 countries around the globe. FedEx Express serves customers in five large geographical regions, one region being Europe, Middle East and Africa (EMEA).

Job Purpose:

C&B Operations Team Leader supports Management in achieving revenue, service and compliance goals by performing a range of Professional level duties. Includes supporting defined ‘people’ processes (PR audits, coaching, briefings etc), analysing and reporting operational clearance issues/results/requirements, participating in continuous improvement initiatives and supporting change processes.

Assists the Manager in ensuring optimum use of available manpower and resources and in implementing P & P and best practices that protect FedEx’s exposure to duty and tax bad debt. Deputises for the Manager when required, by attending meetings, delivering briefings etc.

Key Result Areas/Accountabilities:

1. Supports the Manager in achieving optimum individual and team performance through effective and consistent application of approved processes, methods and practices. Includes clearly communicating requirements and providing accurate information and feedback to individuals and teams regarding performance expectations, targets and achievements.

2. Ensures optimum application of standard processes and regulatory requirements by working alongside individuals and the Team to observe compliance with best practices. Provides employee feedback and coaching as needed to achieve required standards/compliance. Keeps the Manager updated on progress made and issues encountered.

3. Monitors and/or reports on defined aspects of regulatory compliance for an assigned area in order to identify any gaps with P&P and regulatory requirements. Provides accurate and timely feedback to the Manager including recommending specific actions to achieve/exceed operational targets/requirements. Includes continually promoting the importance of quality and legal fitness and advising employees and Customers on relevant requirements and actions needed for their specific business.

4. Supports the Manager in identifying training needs for the individual/team/ department by analysing operational performance results/statistics and by reviewing employee and team performance against key service indicators. Provides agreed on job training or coaching to individuals and the team.

5. Participates in assigned continuous improvement and revenue generation initiatives. Includes benchmarking with Customers and relevant areas of the FedEx business, prior to developing and recommending actions. Supports the implementation of change within the workgroup by communicating, instructing, monitoring and measuring defined aspects of the initiative in accordance with defined parameters. Liaises with other relevant functions/areas to provide information and gain support to actions needed.

6. Supports Sales in closing business and retaining Customers by leading/supporting the process to implement brokerage solutions that satisfy the specific needs of Customers and prospects whilst respecting the interests of FedEx, and complying with statutory and legislative requirements. Pro-actively identifies business opportunities.

7. Assists the Manager in reviewing and planning defined elements of the operation (shift patterns, overtime, equipment renewal/repair, allocation of duties etc). On a daily basis allocates, monitors and controls the flow of work to ensure departmental targets and standards are met.

8. Develops/maintains and in-depth working knowledge of relevant Customs and trade regulations and FedEx operational procedures whilst keeping current on all relevant EU and National legislation. Ensures all departmental documentation is kept current and communicated to the team. As required supports/leads discussions with Customs and regulatory bodies on clearance related matters, including achieving resolution of issues of all levels of complexity and gaining acceptance of procedural changes or contingency arrangements.

Requirements:
• Fluent in German
• Good command of written & spoken English
• Excellent written & verbal communication skills with the ability to compose and structure effective business letters & reports
• Good presentation skills with the ability to deliver briefings/training to small groups
• Good interpersonal skills with the ability to gain co-operation and commitment from others
• Good judgement and reasoning ability with experience of making timely & regulatory compliant decisions relating to complex customs related issues or requirements
• Excellent analytical and problem solving skills with experience of analysing complex regulations to determine the appropriate action & potential risks
• Good process orientation skills with experience of mapping complex process flows and adapting or creating new or revised processes
• Good understanding of how complex businesses are structured, the roles of key functions
• Good understanding of financial risk/impact
• Good PC skills
• Quality focused, methodical, accurate with attention to details
• Good level of numeracy
• Excellent planning and organisational skills with experience of co-ordinating multiple workgroups/people to perform actions and achieve the required outputs / timelines
• Experience of working independently whilst contributing the effectiveness of a team

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl