Clearing and Collections Team Leader

Requirements:

• Bachelor’s Degree from a four year college or university required. Master’s degree preferred
• 2 years of experience in leading a team of at least 10 people as a strong asset
• 3+ years of experience in customer service. collection experience preferred or other related financial area
• Ability to communicate fluently in English is required
• Experience in collaboration and steering of external recovery agencies
• Understanding importance of impact of customer satisfaction to market revenues
• Excellent written and verbal communication skills
• Strong analytical and problem solving skills
• Proficient with Microsoft Office
• Excellent interpersonal and team building skills
• Availability for work on afternoon shift

Responsibilities:

• Lead and develop a staff of 12 to 15 associates
• Ensure team members are coached and motivated to their full potential
• On a daily basis manage the production work to ensure efficient and effective processing
• Provide understood guidance and relay expectations to the associates
• Become a subject matter expert in the processes managed by performing the activities
• Attend meetings and represent the department as applicable

We offer:

• Great opportunity to develop your career within a brand new organization which is growing at a very fast pace
• Working in an international and multicultural environment
• Attractive salary, bonuses and benefits package
• Pleasant working atmosphere