The Warsaw office was established in 2008 and comprises two business lines: a dynamically growing International Operations Centre (SSC) providing asset and fund services for a number of locations across Europe and local custody & clearing business offering broker-dealers, global custodians and investment banks a full local clearing, settlement and custody solution in Poland.
For new activity within BNP Paribas Securities Services in Poland which is an exciting, dynamic and growing operation centre in Warsaw we are looking for candidates who are willing to be a vital part of the expansion in BNP Paribas" operational scope in Poland.
The candidate will be mainly responsible for building and maintaining good relationships between corporate clients and operation site of Fund Dealing Services.
Responsibilities:
- To be the central point of contact for all queries of Securities Services clients under responsibility for FDS issues (calls, e-mails, internal departments or management requests)
- To ensure that client queries are properly followed up and resolved, by taking clearly the ownership of client quality throughout FDS and Securities Services
- To guarantee client specific knowledge through producing and updating client factsheets and reports
- To provide client service and support for day to day business and ongoing operational issues
- To help clients to implement new business and additional business
- To ensure comprehensive information flow to management and client development
- To take care for quality relationship with our clients and take the ownership of the client satisfaction
- To cooperate closely with Operational teams across FDS business line
Requirements:
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Fluent English (French or German as an added value)
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University degree (economy, banking, finance studies)
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Proven experience in client communication
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Experience in Securities Services or Investment Fund industry will be an asset
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Excellent communication and interpersonal skills
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Client focus
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Ability to co-operate in teams (internal and external)
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Attention to detail and accuracySelf-motivation, willingness to learn
We offer:
- A full time job in a swiftly changing environment with stable employment conditions
- Opportunities of individual growth in multinational company
- Excellent work location and atmosphere in working place
- Comprehensive social benefit package as well as training and development