Client Care Specialist with French

Working model: hybrid
Working hours 9am-5pm

Client Care Specialist will help customers plan and execute Cloud Learning Plan, providing them with best practice advice, scheduling training and reporting on training consumption. They proactively manage a customers’ training investment through regular meetings and quarterly reviews

• Act as a Single point of escalation for customer queries,
• Take the learners’ through their learning journey and provide periodic support and feedback on key learner’s issues,
• Provide operational support such as responding to internal/external queries related to training, schedules, course registrations etc.,
• Provide periodic report on Queries and issue using spreadsheets.

• Min 2 years of experience in Program management / Coordination experience/ management in learning / training environment,
• Proficient in English and French, written and spoken,
• Experience in support and troubleshooting technology,
• High attention to detail,
• Ability to prioritize multiple functions, tasks and requests and manage work on time,
• Ability to lead reviews and monitor key success KPIs,
• Proven ability to consistently and positively contribute in a fast-paced environment,
• Proven project management, organizational and communication skills,
• Robust conflict resolution skills.

• Opportunity to be part of a global organization focused on development,
• Open-minded and multinational environment,
• Training & development opportunities including language courses,
• Professional development and a clear career path,
• Extensive benefits package: Multisport Card, Lux Med medical healthcare including dental care, life insurance, cafeteria benefits.