Client Services Agent - German Speaker

Transaction Processing Settlement Client Service

Once shares and bonds are traded, the securities and cash need to be exchanged. That’s where

Euroclear Bank comes in to ‘settle’ the trades. Every day, Euroclear processes around 200.000 transactions. At the very heart of our organisation, the Operations Division is responsible for delivering premier settlement and related services to our clients. Starting your career in our Operations Department will give you a unique grounding in how the global financial system works.

Division

Client Service Settlement team is part of the Transaction Processing division. The team of

around 40 people based in Belgium and Poland is a primary contact centre responsible for

handling phone and email inquiries of the clients related to exchange of securities and cash on

the international markets. The mission of Client Service Settlement is to deliver best class service to the biggest banks and market players of the financial world.

Your part of the deal:

• Responsible for direct contact with international clients via phone, email and live chat.
• Establishing and maintaining effective relationships with clients.
• Interfacing with Euroclear’s Operations teams to solve problems and keep clients in the loop.
• Anticipating client’s needs and finding solutions within indicated policies and procedures.
• Delivering timely and accurately follow up of the client inquiries and ensuring proactive communication to all parties involved.
• Identifying and contributing to service and process enhancements by updating existing procedures and creating new ones when needed.
• Working effectively as a team member but also independently.

Your profile:

• You are fluent in English and German (at least C1 level required).
• You hold a University degree (a diploma in Finance is an advantage).
• Your experience in working for international companies, especially from the
• financial/investment area is an asset.
• You are client oriented and have good communication skills.
• You feel highly comfortable working on the phone.
• Your previous customer service experience would be a strong asset.
• You are assertive while correctly balancing client and company interests.
• You are risk aware and you pay attention to details.
• You are organised and details oriented.
• You work quickly and accurately ensuring high quality service.
• You have good analytical and problem solving skills, enabling you to react fast on
• client’s inquiries.
• You are punctual and flexible in terms of working hours (special working schedules
• between 8.00am and 7.00pm).