HireRight is a leading global provider of due diligence services providing background screening
of employees and job applicants. Our Katowice office has been supporting our main clients since 2003, with a growing team and over 300 people already on board in the brand new and modern office.
We are dedicated to ensuring our clients get the top talent, striving to create an excellent candidate experience to help people get hired. To maintain our position as industry leader, HireRight has dedicated staff, committed to helping both our clients and their candidates have the best experience of background screening.
Ready to work for a truly global company? Apply today!
In our Katowice office we are currently looking for people to join in the role of:
The Client Services Representative I works with clients and their applicants to facilitate accuracy
and timely resolution to their requests. Individuals in this role respond to inquiries via phone, e-mail
or instant chat. Each request must be handled professionally and in a timely manner, adhering to company policies and procedures.
- Work in multi-channel support environment of phone, emails, and/or online live chat
- Field and resolve issues of low to moderate complexity; escalate more difficult issues
- Handle routine support activities such explain results (for a credit report, driving record, etc.)
to clients or applicants, instruct users on entry into online applications, perform ad hoc data entry, build reports, perform basic account administration functions, make requests for additional items to support an investigation, distribute mail and faxes, and other functions as assigned - Provide great customer service to ensure every contact feels they are important.
- Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems.
- Identify and send new sales leads (such as current client referrals) to a Business Development Manager
- Shift pattern with working hours between 8 am and 8pm
- Minimum 1 year Customer Service/Retail/Service OR 1 Year in Background Screening or other regulated industry
- Excellent written and verbal communication skills in English including proper grammar (min. C1 level)
- Strong computer skills, including internet, Word, Excel, Outlook and PC Based applications
- Listening Skills
- Strict Confidentiality Standards
- Ability to adhere to processes, procedures and guidelines during the execution of tasks
and assignments - Demonstrated ability to provide a high level of quality customer service
- Opportunity to use English every day
- A great career path and opportunities to grow - 26 % of our roles are filled through internal promotions
- A learning environment where we will train you to success in your role and provide you with
a buddy to support you - Stable work with permanent employment contract
- Competitive benefits package – private medical care, Mulitisport/Edenred card, parking, life insurance, lunch vouchers
- Good leisure area with great tea and coffee, TV, dart and table football
- Great social activity – including company football team
- A chance to learn something new and start your career in a pleasant and fun atmosphere
