Client Sourcing/Service Manager

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

HAYS Poland is the part of HAYS plc, the world-leading Specialist Recruitment and HR services company. We employ 7,620 staff operating from 237 offices in 33 countries across 20 specialisms. We have market-leading positions in the UK, Asia Pacific, Continental Europe and Latin America.

In Poland, HAYS opened in 2002 and has since greatly increased its market share. Our offices are located in Warsaw, Kraków, Katowice, Wrocław, Tricity, Poznań, Łódź and Szczecin. Our Consultants’ specialist knowledge enables an accurate and speedy process in the search and selection of top employees accordingly to our clients’ needs.
Based on our dynamic growth and key Client contract wins, Hays has current requirements for an experienced Client Sourcing/Service Manager, who will be accountable for overall performance of Client RPO Resourcing function in EMEA.

Responsibilities :

• Accountable for design and delivery of sourcing and attraction strategies in line with client staffing requirements to meet recruiting plans
• Understand planned needs and recommend / present costed planned strategies. Approved plans to sourcing centres for implementation
• Pilot new tools and techniques. Proactively inform team and customer, of new developments with data
• Owns commercial relationships with attraction / media providers
• Accountable for delivery of continuous improvement and innovation to the client and provision of relevant market data reports and workforce analytics including staffing and performance metrics on the relevant candidate market, competitive staffing benchmark data and trend analyse
• Direct and indirect management of a team within client facing to deliver the contracted service.
• Accountable for stakeholder engagement and facilitation as per contact plan of introductions core stakeholders client sponsor, procurement director, HR director
• Contributing to relationship management overall strategy Accountable for management of formal client meetings with core stakeholders to ensure SLA and contract commitments are delivered. Responsible for input to quarterly and annual business reviews
• Responsible for identification of opportunities that maximise revenue in current business or by introduction of new products.
• Working with Hays Sales to grow business opportunity as required Active input into sales/bid process
• Negotiation with clients regarding contractual terms and conditions

Profile :

• Proven experience of operating at a senior level within a client services environment including board level exposure
• Experience of recruitment solutions, extended knowledge of sourcing channels and new trends & innovations in this area
• Budgetary management and proven track record of increasing revenue
• Contractual negotiations including commercial, contract and employment legislation
• Experience of leading multiple and multi-site teams and managing performance
• Experience within an ‘outsourcing’ environment
• Experience of operating and exceeding in target driven environments
• Experience of continuous improvement
• Leadership – Inspires and energises others to achieve results
• Communication and Impact on others
• Builds engagement through active communication
• Nurtures talent through investing time and energy in others
• Commercial thinking and judgement
• Understands key business drivers and the importance of using commercial acumen when making decisions


We offer an excellent professional development opportunities in an established yet developing business. Exciting and rewarding career prospects with comprehensive training, fast track promotion based on merit and a competitive salary package will be provided to successful applicants.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl