Capita is the UK’s largest business process outsourcing company. We started in 1984 as a Chartered Institute of Public Finance and Accountancy computer services division with just a couple of people on the payroll and evolved into an international company hiring 64,000 staff across UK, Europe, India and South Africa. Since its launch, Capita plc has grown to become a FTSE 100 company generating £3,8bn turnover at the end of 2014. Our goal is simple - to help our huge range of public and private sector clients improve service to their customers.
Capita Poland’s Krakow Business Centre was established in late 2011. We are a multi-disciplinary business process outsourcing centre set up by the Capita Group Plc. The centre provides state-of-the-art services offering employees the opportunity to work for various clients and develop expertise in a wide range of disciplines. At Capita Krakow we deliver multilingual business service that range from managing complex processes to more transparent transactions.
Given our expansion plans in a number of sectors and the addition of some exciting new projects, Capita is currently recruiting for the position of:
Clinical Trainer
Location: Kraków
Personal Independence Payments (PIP) Unit
Key Purpose:
- to deliver clinically based L&D interventions to support HPs to deliver the PIP service across PIP lots 2 & 4
- to assist in the design and development of L&D solutions across all clinical aspects of PIP which meet business objectives and needs
- to work closely with key operational colleagues, ensuring that high clinical standards are consistently met across design, development and delivery and best practice shared
Responsibilities:
As Clinical Trainer, you will:
- maintain and evidence personal CPD and ensure continued professional registration
- undertake the facilitation and delivery of approved L&D interventions to trainee and approved disability assessors in a learner-focused way based upon identified operational needs
- achieve and maintain approved status of F2F, paper based reports and audit as agreed by the DWP Report to the Lead Clinical Trainer
- complete all work within the Capita PIP Service Level Agreements as defined within the PIP contract and adhere to all quality standards
- be accountable to the Head of Clinical Training and will be expected to work as part of a team sharing best practice
- provide other duties as required by the service
- work with reasonable notice of location across Capita lots 2 and 4; overnight stays may be necessary
Competencies:
- effectively manage and support groups/individual Disability Assessors through L&D interventions
- be a key contact providing support, advice and assistance to Disability Assessors throughout their learning and development
- ensure the attainment of current operational clinical objectives within timescale
- escalate concerns appropriately where a member of staff falls below the overall quality standard
- escalate concerns regarding individuals who are not working within the Capita Service Level Agreements to the Lead Clinical Trainer
- provide a consistent and professional service to all Disability Assessors through L&D interventions
- co-operate and work respectfully with colleagues to support a positive working culture
- be responsive to change
- actively drive a team work ethic to maintain overall Service Levels across as defined by the PIP contract
- share experience, knowledge and ideas to assist development of team members
- find ways to celebrate and communicate team and individual success
- communicate effectively (verbal and written) with groups/individual Disability Assessors, taking account of differing learning styles and individual needs
- show an ability to listen, express and articulate information effectively to a wide range of experienced health professionals
- successfully manage challenging behaviours within the learning environment to assist a positive outcome
- show proficiency in the daily use of PIP IT systems including, CRM, PIPAT, and EAS
- participate in team meetings and articulate development opportunities
- demonstrate an excellent level of interpersonal skills
- understand and adhere to the required Service Level Agreements that are in place and support the business in their achievement
- demonstrate positive experiences for Disability Assessors by acknowledging and utilising appropriate methods of L&D delivery whilst adhering to professional standards
- support and assist in the design of L&D interventions
- monitor and check processes for quality purposes
- take ownership of any feedback and utilise to aid own personal and professional development
- look for ways to improve quality of service delivery without adversely impacting cost or service level agreements
- demonstrate proficiency and competency in all types of claimant assessment including writing of approved assessment reports to A grade standard in line with service level agreements
Requirements:
- experienced UK registered Health Professional with current and unrestricted professional registration with any of the following bodies: GMC, NMC, HCPC
- ability to act in accordance with your relevant UK Code of Professional Conduct, being accountable your own practice and professional actions at all times
- minimum of 2 years post registration experience
- ability to work autonomously without direct supervision
- approved DA status, as awarded by DWP with no restrictions pending or in progress
- knowledge and experience of learning styles
- experience of designing and delivering L&D solutions
- in-depth knowledge of the physiological, pathological, social and cultural issues which underpin the PIP assessment criteria and attention to detail
- developed IT skills as the process involves using bespoke IT systems
- excellent communication skills, specifically written and verbal
- understanding of clinical governance
We offer:
- Private medical healthcare and benefit packages
- Company Incentive Share Plan
- Friendly work atmosphere
- Workplace in the city centre
- After work activities (football team, volleyball team, charity events, etc.)
- In-house English classes
- Vast variety of trainings provided for professional development
- Work in an international and multicultural environment