Cloud Platform Operations Specialist
Miejsce pracy: Katowice
Nr ref.: 148549BR
Job Description
Join IBM. Make an impact.
Experience new and diverse professional challenges. Take your career further with IBM's Global Delivery Center. Be part of a multicultural team that helps our clients to transform how their IT services are delivered. You will discover a friendly team-focused environment: an inspiring workplace that provides an open and collaborative culture. Enjoy varied and challenging work - and grow your expertise through training and career development tailored to you. Shape your future by joining a global team that has driven client success for more than 100 years.
Job description:
- Ensure the stability, integrity, and efficient operation of our infrastructure by monitoring, maintaining, supporting, and optimizing our customer deployments and fulfillment operations
- Interact with customers both through email, phone, and ticket tracking regarding questions on product usage.
- Research and verify possible technical issues or bugs and resolve them for customers.
- Write product documentation or knowledge base articles.
- Monitor all incoming fulfillment operations and take action as necessary.
- Ensure new releases and upgrades are functional and performant for our customers. By being involved in smoke testing and defect resolution.
- The position may require working in round the clock shifts and on-call support
Skills:
- 2+ years of experience with IaaS covering Compute, Network & Storage across multiple public cloud providers including AWS, Azure, & SoftLayer
- Understanding of ordering lifecycle on public cloud
- Exposure to ITIL aligned teams (Incident Management)
- Understanding of middleware
- Understanding of Network concepts
- Basic Administration of Windows and Linux
- Proficient in communication
- Understanding of User & Role Management
Additional Benefits:
- Trainings and certifications
- Private medical package and insurance package
- Multisport Card
- Working on international projects in multicultural teams
- Good to be an IBMer discounts
- Cinema & trips for IBMers
- Language classes
- Summer camps for children