Experis™ is the global leader in professional resourcing and project-based workforce solutions. We accelerate organizations’ growth by intensely attracting, assessing and placing specialized expertise in IT, Finance & Accounting, Engineering and Healthcare to precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve.
Cloud Services Support Engineer
Workplace: Kraków
Job Description
- Monitor, troubleshoot and resolve issues reported by customers or by Event Management tools within Company's Cloud Infrastructure
- Work directly with internal and external customers to drive their technical issues to successful resolution
- Maintain clear, concise, and thorough documentation regarding issue resolution activities
- Contribute to the team knowledgebase
- Escalate technical issues per process to senior engineering resources within the team
- Provide clear and professional communications to both internal and external customers
- Document processes and procedures to improve team efficiency and customer satisfaction
- Possess a basic understanding of Cisco products and services specific to Data Center. This includes UCS, Nexus and Storage.
- Understanding of network fundamentals with a focus on TCP/IP
- Basic understanding of routing and switching protocols
- Impeccable customer support/interactions skills
- Excellent written and verbal communication skills
- Flexible attitude
- Experience with KVM or VMWare
- Ability to co-create innovative projects for leaders in the IT sector
- Opportunity for professional development
- Excellent work atmosphere
If you are interested in this offer please send your application by clicking Apply button.
