Collection Agent with German

What we do

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.
In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant!

About the role
This function involves collection calls and cases, documentation of collection contacts and relevant customer payment information, contact with account executives and management, partner, and sales supporting organizations, and final demands to the write-off stage based on company policies and procedures.

• Initiate collection calls and reach out to customers on assigned accounts. Follow the Invoice Collection and Account Suspension Timeline, using good business judgment to assess account solvency and willingness to pay,
• Resolve customer billing disputes by working with other departments,
• Work with credit analysts on financial distress accounts,
• Escalate problem collection accounts and negotiate payment plans for financial distress accounts,
• Participate in project and process improvement as needed,
• Support the company reporting and management team in providing reporting and analysis of aging performance as needed.

• Bachelor's degree,
• Proficient level of English B2 and German C1,
• Nice-to-Have: Customer service experience and familiarity with BPO processes,
• Proficiency in Google Sheets and CRM Applications,
• Strong written communication skills,
• Ability to build and maintain effective customer-client relationships,
• Attention to detail and judgment, ability to effectively multi-task in a deadline-driven atmosphere,
• Effective time management, prioritization skills, and ability to work without close supervision and under pressure.

• Opportunity to be part of a global organization focused on development,
• Open-minded and multinational environment,
• Training & development opportunities including language courses,
• Professional development and a clear career path,
• Extensive benefits package: Multisport Card, Lux Med medical healthcare including dental care, life insurance, and cafeteria benefits.