Collection Associate with French and English

The duties will include:
The main responsibility of this role is delivering high level of customer service in AR Collection activities: debt retrieval from customer following on the customer's account, following and preparing daily reporting on business request.

• Perform collection process: contact customers regarding overdue accounts and determine reasons for non-payment
• Delivering high level of customer service: analyses of situation on customer accounts
• Following up on overdue accounts, participating in resolution of unclear payments
• Evaluating customer account and payment history
• Supporting other team members in achieving team and individual goals
• Elaboration of reports (periodical and upon request)
• Regularly communicate with Business Unit and manager
• Preparing and updating process maps and desktop procedures, if needed

We are looking for candidates with:

• Fluent English and French
• Experience in SSC/BPO will be an asset
• Good knowledge of MS Excel, MS Word, knowledge of SAP will be an advantage
• University Degree – Accounting/Finance/Economic preferred