Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Collection Clerk with Spanish
Workplace: Warszawa
Nr Ref.: 00356558
Key responsibilities:
- Contacting Spanish speaking customers regarding overdue accounts and determine reasons for non-payment
- Analysing of overdue receivables
- Initiating strategies for collection processes and procedures
- Delivering a consistent and professional level of service and maintaining good customer relations
- Reporting the results of work in the area of outstanding receivables
- Achieving set revenue targets and call quality objectives
- Advising and influencing customers on the payment options for debt recovery
Qualifications:
- Min. secondary education
- Very good Spanish
- Good English
- Proficiency in computer skills (MS Office)
- Stress resistant
- Persuasive
- Analytical
- Experience in Customer Service and SAP knowledge nice to have
We offer:
- Location: Warszawa Annopol
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
- Social benefit packages including: private medical care, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment
