Candidate’s profile
- At least 3 years of work experience on similar position
- Minimum 2 year of experience in people management
- High level customer service skills
- In depth knowledge of functional systems processes and procedures related to accounts receivable
- Fluent knowledge of English language both written and spoken is essential
- MS Office good skills
- Strong leadership skills
- Ability to work effectively under the time pressure and with deadlines
- Very good communication skills
- Ability to work in multinational environment
Job description
- Delivers a high quality, professional and proactive day to day service to client, within agreed SLA’s
- Demonstrates knowledge of processes and procedures relevant to O2C processes with special attention to Collection function
- Makes decisions on process issues / queries and sensitive individual cases
- Plans operational tasks, time frame, procedures, staffing requirements and allocation of resources
- Ensures that:
o Process is controlled according to the agreement with the client
o Operating procedures are maintained, understood and followed by staff
- Reporting
- Manage performance of Team Leaders and operational staff
- Makes sure that cross-training sessions are conducted between the teams
- Continually strives to simplify and standardize O2C processes
- Continually considers improvement opportunities and encourages teams to come up with ideas
- Focuses on good business relationships
- Actively supports scope extensions project and transformation
- Secures that agreed deliverables and milestones are met
Your team
Responsible for leading, motivating and managing O2C teams. Provides a high quality service and builds good relationships with the client.
What we offer
- Contract of employment for an indefinite period
- Working in a close-knit team and a friendly atmosphere
- Development of expert or leader competences
- Bonuses, including those for recommending new employees
- A wide range of training and cofinancing of courses
- Additional life insurance
- Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
- Integration events and joint celebrations
- Annual family picnic
- Employee volunteering opportunities and interesting CSR projects
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care, also for your family
- Bicycle parking and carpooling
About us
Capgemini is one of leading global companies offering consulting, IT technologies.
Market analysis, HR, finance and accounting, supply chain, transformations, intelligent automation or knowledge management? Those areas have no secret for us! We work in Business Services and we use 30 languages in our international team – we have people of 60 nationalities. Join our team.