Collection Specialist with Spanish

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses - helping them go from doing digital to being digital. 

In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits.  Be Cognizant!

This function involves collection calls and cases, documentation of collection contacts and relevant customer payment information, contact with account executives and management, partner and sales supporting organizations, and final demands to the write-off stage based on company policies and procedures. Service Provider will be responsible for invoices that are mid-market accounts, small business (SB) accounts, and credit cards, as requested by the company.

• Initiate collection of customer calls and outreach on assigned account base in accordance with Invoice Collection and Account Suspension Timeline by exercising good business judgment and due diligence in evaluating account solvency and ability/willingness to pay;
• Facilitate customer payments; 
• Provide necessary documentation to customers as requested by them, or when follow-up is necessary and part of the process;
• Resolve customer billing disputes working with other Sales Operations personnel, Sales, Legal, and Tax departments;
• Escalate problem collection accounts to Credit & Collections and Sales management;
• Work with credit analysts on financial distress accounts;
• Negotiate payment plans for financial distress accounts (formal payment plans are approved by managers);
• Provide suspended account information to Write Off and Bad Debt team.

• Fluent in English and Spanish;
• Graduate with prior B2B collections experience;
• Proficient in google sheets and CRM applications;
• Ability to build and maintain effective customer/client relationships;
• Attention to detail, applying judgment on the job, and ability to effectively multi-task;
• Good time management, prioritization skills, and ability to work without close supervision and under time constraints;
• Good understanding of working with US customers, across all customer groups including very small businesses.

• Opportunity to be part of a global organization focused on development;
• Open-minded and multinational environment;
• Training & development opportunities including language courses;
• Professional development and clear career path;
• Extensive benefits package: Multisport Card, Lux Med medical healthcare including dental care, life insurance, cafeteria benefits.