Key responsibilities:
Contacting German speaking customers regarding overdue accounts and determine reasons for non-payment
Analyzing of overdue receivables
Initiating strategies for collection processes and procedures
Delivering a consistent and professional level of service and maintaining good customer relations
Reporting the results of work in the area of outstanding receivables
Achieving set revenue targets and call quality objectives
Advising and influencing customers on the payment options for debt recovery
Requirements:
Min. secondary education
Very Good German (min. C1)
Good English (min. B2)
Proficiency in computer skills (MS Office)
Stress resistant
Persuasive
Analytical
Experience in Customer Service and SAP knowledge nice to have
We offer:
Location: Warsaw
Full time job
The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
Experience with a range of Clients and technology solutions which provides professional relevance
Operating according to Lean Six Sigma philosophy
Collaborating and learning from diverse and talented colleagues helps you “raise your game”
Trainings and development tailored to help you achieve your potential
New Joiners Programme including trainings
Opportunity to engage in Corporate Social Responsibility initiatives
Book Club, International Cuisine Club, Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
Social benefit packages including: private medical care, Benefit sport club cards, life insurance
Friendly work atmosphere in multicultural environment
