Collections Coordinator

For our Client, the international company, new SSC in Poznań, we are currently looking for candidates for the position of: Collections Coordinator

• Demonstrates strong communication skills with customers and able to escalate effectively within customer chain of command when required to obtain desired results
• Use to working towards targets and forecasts accurately expected payment amounts per customer to support wider EMEA cash forecasts and takes responsibility for adjusting forecast should issues or opportunities arise
• Re-apply any cash that has been incorrectly applied so it matches customers remittance
• Ensure that AR receipts are posted in accordance to SOX compliance and assists Audit with any issues are audit procedures needed
• Help and drive the reduction of unapplied cash and increase cash flow into the business
• Processes any write off's and refunds in accordance with EMEA policy to ensure AR ledgers reflect correctly
• Provide statement of accounts, invoice and credit note copies, backing data, set customers to Paperless and E-Billing, update PO references at account level and update billing addresses
• Follows the default process for delinquent customers

• Experience of cash application and collections within a large corporate business
• Experience of managing a large complex ledger with excellent customer experience skills
• Works amongst billing and customer care colleagues to ensure customer experience is always considered when collection action is taken. Recognises when large disputes exist and adjusts collection behaviour to match statement of account
• Knowledge of Oracle will be beneficial
• Excel skills, minimum using pivot tables & V-lookup

• Work in professional, multinational and dynamic environment,
• Friendly working atmosphere,
• Attractive benefits package.