Accenture is a global management consulting, technology services and outsourcing company, with approximately 305,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.
Accenture Technology Consulting Analysts work for clients in international project teams involved in modeling processes, designing solutions supporting business processes and implementation and integration of IT systems.
Collections Senior Analyst with Italian or German
Workplace: Warszawa
Nr Ref.: 00268345
Job Description:
- Account management
- Contact internal and external customers and provide customer service
- Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables
- Drive follow-up and resolution within the client, customers, peers and managers
- Actively manage performance metrics for account portfolio
- Provide monthly metric reports accompanied by proactive analysis
- Achieve monthly collection targets
- Analysing customer needs and building customer relationships
- People Management (work planning, supervising employees)
- Oversees the allocation of workload among the team
- Supervises the team on receiving and addressing vendor inquiries, ensuring that all queries are addressed and escalated when necessary
- Monitoring and reporting of team results
- Escalate issues in accordance with escalation policy
- Participate in client meetings to discuss debtor performance and address issues as required
- Be proactive and innovative with ideas to improve service / deliverables to the client
- Any other duties deemed appropriate by Accenture
Processes:
- Adherence to clients policies and procedures
- Process collection activities
- Process collection transactions
- Handle query/ dispute from Customers
- Assist Cash Application to apply payment
- Handle refund/ move payment request from Customers
- Prepare paperwork for write off and approval
- Prepare performance report
- Attend conference call with client management
- Refund processing
- 3 to 5 years of demonstrated work experience managing collections function in an MNC environment
- 1 to 2 years of experience in team management, leading and motivating a team to achieve goals
- A primary degree in Commerce, Business Administration or Accountancy
- Strong understanding of collections activities and transactions
- Strong interpersonal and written communication skills, with the ability and confidence to operate at senior levels within client and Accenture organisations
- Strong customer service skills to resolve disputes effectively and maintain customer relationships
- Strong client driven focus and result orientation
- Strong people management, teaming and collaboration skills
- Self-starter with good time management to meet strict deadlines
- Strong problem solver with an analytical approach, with the ability to deal effectively in high pressure and dynamic situations
- Strong experience in MS Excel and competence with other PC based applications (MS Office)
Desirable:
- Experience managing onshore and offshore team members
- Experience in SAP
-
Opportunity to work for the most recognized brands in the world
- Attractive salary
- Online and classroom trainings
- Notable discount for the language courses
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance, professional photo classes
- Open communication among all employees and across the teams
- Ongoing mentoring and support not only during the induction period
- Friendly work atmosphere and chill-out spaces for chats
- Accelerate runners club and the participation in various employee initiatives
- Beverages (as coffee, tea) at any time you want
When applying please enclose the below statement:
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.Check out all our job vacancies at our website: www.pracaaccenture.pl
www.facebook.com/AccentureOperationsPoland
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
www.facebook.com/AccentureOperationsPoland