Collections Specialist with French
Warszawa
Nr ref.: 11994880
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
Accenture Operations smartly connects the capabilities required to outperform in a digital world, transforming the operations of the digital business by providing technology-enabled, secure and flexible business operations “As-a-Service,” to help our clients accelerate innovation, revenue growth and cost reduction. We bring together our infrastructure, security, cloud, applications and business process operations capabilities, infused with intelligent technology and augmented by talented people who have deep industry, functional, technical and scientific expertise. This uniquely enables us to automate business processes to drive greater efficiencies and productivity, unlock actionable insights and deliver everything as-a-service–securely, and at scale.
What will you do?
- Managing collections on dedicated portfolio.
- Calling customers as a part of collections strategy.
- Applying payments, credits and reconciling accounts.
- Order release according to defined timelines.
- Credit check assess customers history and behavior, evaluate credit exposure and risk.
- Cooperating with internal teams over accounts setup, debt issues and collections matters.
- Reporting and proactively flagging situations to lead in case of obstacles.
- Involvement and understanding of disputes and coordinating with internal teams until it is solved.
- Preparing refunds, write offs.
- Being compliant with protecting client data privacy.
- Recording account history and actions taken on the account.
- Preparing reports weekly and monthly.
- Monthly closing.
What do we expect?
- Availability to work in a 50/50 hybrid mode in Warsaw office.
- Fluent French and English, both in speaking and writing C1.
- About 1 year of experience in Cash Collection or Customer Service (business clients) role.
- Knowledge in handling strategic customers.
- Practice in order release.
- Expert in handling disputes and resolving them until closure.
- Intermediate knowledge of Microsoft Excel.
- Competent in the use of Microsoft Office and SAP.
- Great time management skills.
- Ability to cooperate with different stakeholders.
- Resilience to stress.
What we can offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- Our commitment to communities means providing opportunities for growth to individuals from different backgrounds. We positively welcome applications from all parts of the society, including people with lived experience of having refugee status, seeking asylum or supporting refugees.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
- Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
Accenture Operations smartly connects the capabilities required to outperform in a digital world, transforming the operations of the digital business by providing technology-enabled, secure and flexible business operations “As-a-Service,” to help our clients accelerate innovation, revenue growth and cost reduction. We bring together our infrastructure, security, cloud, applications and business process operations capabilities, infused with intelligent technology and augmented by talented people who have deep industry, functional, technical and scientific expertise. This uniquely enables us to automate business processes to drive greater efficiencies and productivity, unlock actionable insights and deliver everything as-a-service–securely, and at scale.
What will you do?
- Managing collections on dedicated portfolio.
- Calling customers as a part of collections strategy.
- Applying payments, credits and reconciling accounts.
- Order release according to defined timelines.
- Credit check assess customers history and behavior, evaluate credit exposure and risk.
- Cooperating with internal teams over accounts setup, debt issues and collections matters.
- Reporting and proactively flagging situations to lead in case of obstacles.
- Involvement and understanding of disputes and coordinating with internal teams until it is solved.
- Preparing refunds, write offs.
- Being compliant with protecting client data privacy.
- Recording account history and actions taken on the account.
- Preparing reports weekly and monthly.
- Monthly closing.
What do we expect?
- Availability to work in a 50/50 hybrid mode in Warsaw office.
- Fluent French and English, both in speaking and writing C1.
- About 1 year of experience in Cash Collection or Customer Service (business clients) role.
- Knowledge in handling strategic customers.
- Practice in order release.
- Expert in handling disputes and resolving them until closure.
- Intermediate knowledge of Microsoft Excel.
- Competent in the use of Microsoft Office and SAP.
- Great time management skills.
- Ability to cooperate with different stakeholders.
- Resilience to stress.
What we can offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- Our commitment to communities means providing opportunities for growth to individuals from different backgrounds. We positively welcome applications from all parts of the society, including people with lived experience of having refugee status, seeking asylum or supporting refugees.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
- Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)