Collections Support Practitioner with Italian
Warszawa
Nr ref.: 11141617
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
What you will do:
- Contacting clients regarding overdue accounts and determining reasons for non-payment; identifying the cause and analysing of overdue receivables
- Collecting past due items on assigned accounts through proper use of correspondence, phone calls, emails
- Participating in negotiations with customers
- Maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors.
- Responding to all customer inquiries in a timely and professional manner to include questions regarding credit holds, collection past due issues, and account reconciliation
- Cooperating closely with other departments such as Sales, Supply Chain, Customer Service, Master Data
- Participating in implementing policies and procedures for standardizing process and improving controls and performance
What we expect from you:
- Very good English and fluent Italian
- Knowledge of SAP and Excel
- Work experience in a similar role
- Pro-client approach
- Attention to detail and great organization skills
What we offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
What you will do:
- Contacting clients regarding overdue accounts and determining reasons for non-payment; identifying the cause and analysing of overdue receivables
- Collecting past due items on assigned accounts through proper use of correspondence, phone calls, emails
- Participating in negotiations with customers
- Maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors.
- Responding to all customer inquiries in a timely and professional manner to include questions regarding credit holds, collection past due issues, and account reconciliation
- Cooperating closely with other departments such as Sales, Supply Chain, Customer Service, Master Data
- Participating in implementing policies and procedures for standardizing process and improving controls and performance
What we expect from you:
- Very good English and fluent Italian
- Knowledge of SAP and Excel
- Work experience in a similar role
- Pro-client approach
- Attention to detail and great organization skills
What we offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees