Collections Support Senior Analyst with German
Warszawa
Nr ref.: 10540630
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Our Polish community consists of over 7,600 people. The headquarters are located in Warsaw, Cracow, Lodz, Wroclaw and Katowice. Visit us at www.accenture.com.
What will you do:
- Act as Subject Matter Expert in Cash Collection activities related to collecting due receivables as well as negotiating and building long-term business relationships with customers
- Proactively search and present ideas of possible process improvements simplifications in the process to improve efficiency and quality of service
- Actively participate in both internal and external projects related to process improvements, implementation of new or modification of existing tools used by Collections or other departments in the project
- Regularly update process documentation in order to reflect the current process
- Cooperate closely with other teams' customer service, sales, finance managers
- Cascading updates to team members, supporting questions and concerns
- Designing and implementing mitigation plans
- Perform Reporting and forecasting of Collection metrics. Articulate highlights and lowlights to explain collection performance, support Team Lead in providing relevant details
- Provide ongoing support for the Training and Quality Team in topics related to Collection scope
- Support the Client and Team members on non-standard cases related to customer requests, difficult customers and other
- Act as a role model within the Collection Team, promoting the Customer Centricity approach
- Act as Accenture ambassador, in line with Accenture core values and promote the spirit of partnership with our Client
What do we expect:
- Experience in Collections for min. 3 years, with great track record as senior person on the team, supporting other team members with process knowledge
- Language proficiency at min. C1 level, as well as excellent command of English
- Excellent communication and interpersonal skills written and oral
- Well-established analytical skills, time and priorities management
- Demonstrated ability to work independently and solve complex topics
- Track record of client exposure, as well as coordinating things for the entire team, taking on extra tasks in the past
- Microsoft Office package knowledge Excel, Word, PowerPoint
- Experience in working with SAP or other ERP systems
What can we offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
- Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Our Polish community consists of over 7,600 people. The headquarters are located in Warsaw, Cracow, Lodz, Wroclaw and Katowice. Visit us at www.accenture.com.
What will you do:
- Act as Subject Matter Expert in Cash Collection activities related to collecting due receivables as well as negotiating and building long-term business relationships with customers
- Proactively search and present ideas of possible process improvements simplifications in the process to improve efficiency and quality of service
- Actively participate in both internal and external projects related to process improvements, implementation of new or modification of existing tools used by Collections or other departments in the project
- Regularly update process documentation in order to reflect the current process
- Cooperate closely with other teams' customer service, sales, finance managers
- Cascading updates to team members, supporting questions and concerns
- Designing and implementing mitigation plans
- Perform Reporting and forecasting of Collection metrics. Articulate highlights and lowlights to explain collection performance, support Team Lead in providing relevant details
- Provide ongoing support for the Training and Quality Team in topics related to Collection scope
- Support the Client and Team members on non-standard cases related to customer requests, difficult customers and other
- Act as a role model within the Collection Team, promoting the Customer Centricity approach
- Act as Accenture ambassador, in line with Accenture core values and promote the spirit of partnership with our Client
What do we expect:
- Experience in Collections for min. 3 years, with great track record as senior person on the team, supporting other team members with process knowledge
- Language proficiency at min. C1 level, as well as excellent command of English
- Excellent communication and interpersonal skills written and oral
- Well-established analytical skills, time and priorities management
- Demonstrated ability to work independently and solve complex topics
- Track record of client exposure, as well as coordinating things for the entire team, taking on extra tasks in the past
- Microsoft Office package knowledge Excel, Word, PowerPoint
- Experience in working with SAP or other ERP systems
What can we offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
- Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)