The company that specializes in consulting management, technology services and outsourcing and recently has become one of the best employers in Poland according to PulsHR is looking for the candidates for the position of:
Collections Team Leader with Spanish
Qualifications:
- Fluent English
- Fluent Spanish
- Education - Accounting, Finance or any Business related course
- At least 3+ years work experience
- At least 2+ years work experience in shared service center environment
- At least 1+ years work experience as team leader
- Effective team player
- Responsibility and accuracy in the completion of received tasks
- Strong organizational, multi-tasking, and time-management skills
Responsibilities:
- Team management
- Responsible for timely cash collection
- Ensure Service Level Agreements for the teams' are met
- Responsible for creating and providing functional and operational reports to executive management that provides essential information to manage the business.
- Creating consistent methods for analyzing and reporting metrics. (including description of trends and meaning)
- Develop, maintain, and update all collections and accounts receivable process documentation
- Provide process improvement guidance / changes for review by leadership
- Work with collections management team to drive continuous improvement in the collections process.
- Assist management with career development activities for team members including performance management, informal feedback, training, and resourcing
- Provide internal and external audit support, as requested
- Perform credit control activities in line with client's procedures and policies
- Be in contact with appropriate credit control institutions
- Escalate credit control related exceptions
- Execute control checks of compliance with client's credit policy
- Execute cash collection activities
We offer:
Location: Warsaw
Full time job
The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
Experience with a range of Clients and technology solutions which provides professional relevance
Operating according to Lean Six Sigma philosophy
Collaborating and learning from diverse and talented colleagues helps you “raise your game”
Trainings and development tailored to help you achieve your potential
New Joiners Programme including trainings
Opportunity to engage in Corporate Social Responsibility initiatives
We offer: Book Club, International Cuisine Club, Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
Social benefit packages including: private medical care, Benefit sport club cards, life insurance
Friendly work atmosphere in multicultural environment