Collections Team Leader
Warszawa
Nr ref.: 10367893
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 509,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
WHAT WILL YOU DO:
- Lead Collections process for the assigned business line and geographical area
- Provide training and mentoring new starters as well as coaching existing team members to drive performance
- Drive assigned projects and deliver outstanding results in agreed timelines
- Drive escalation calls with partner stakeholders
- Ensure weekly monthly collections targets are achieved, flagging possible problems early to the Collections Manager
- Assist in the preparation of management reports in line with Client and Accenture s requirements
- Ensure that the collections processes are followed and are in adherence with SOX policies
- Proactive and innovative in generating ideas to improve processes and service delivery to the client
- Attend Client meetings to discuss payment performance and addresses issues as required
- Flexibility around working hours during client specified key periods month end
- Maintain and update customer data and aging reports
- Perform any other duties deemed appropriate by either Accenture or the Client related to the collections or dispute resolution process
WHAT DO WE EXPECT:
- Fluency in English
- German or French nice to have
- 3 year collections or accounts receivable experience in an international environment
- Strong social skills both written and oral with very good telephone skills
- Ability to work on own initiative as well as in as part of a team
- Excellent organizational and time management skills
- Strong negotiation skills
- Analytical approach to problem solving
- Proficient in Microsoft Office and SAP
- Ability to establish and maintain key relationships across both Accenture and the Client s organisations.
- Client relationship management skills
- Dispute resolution knowledge
What we offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 509,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
WHAT WILL YOU DO:
- Lead Collections process for the assigned business line and geographical area
- Provide training and mentoring new starters as well as coaching existing team members to drive performance
- Drive assigned projects and deliver outstanding results in agreed timelines
- Drive escalation calls with partner stakeholders
- Ensure weekly monthly collections targets are achieved, flagging possible problems early to the Collections Manager
- Assist in the preparation of management reports in line with Client and Accenture s requirements
- Ensure that the collections processes are followed and are in adherence with SOX policies
- Proactive and innovative in generating ideas to improve processes and service delivery to the client
- Attend Client meetings to discuss payment performance and addresses issues as required
- Flexibility around working hours during client specified key periods month end
- Maintain and update customer data and aging reports
- Perform any other duties deemed appropriate by either Accenture or the Client related to the collections or dispute resolution process
WHAT DO WE EXPECT:
- Fluency in English
- German or French nice to have
- 3 year collections or accounts receivable experience in an international environment
- Strong social skills both written and oral with very good telephone skills
- Ability to work on own initiative as well as in as part of a team
- Excellent organizational and time management skills
- Strong negotiation skills
- Analytical approach to problem solving
- Proficient in Microsoft Office and SAP
- Ability to establish and maintain key relationships across both Accenture and the Client s organisations.
- Client relationship management skills
- Dispute resolution knowledge
What we offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.