Collections Team Leader

Team Leader will be responsible for taking overall responsibility for the processes and team work organization in scope of:

Transition Phase:

• Preparing logistics, coordinating transition trainings and work with transition manger to ensure proper and timely delivery of transition tasks.


• Checking quality of prepared documents (process maps and procedures).


• Providing assistance and support to team members.

Delivery & Team Management:

• Supervise the team to deliver high quality, professional and proactive day to day service to the Client according to agreed SLA’s 


• Supervise trainings for new hires


• Providing assistance and support to team members – ability to build positive and supportive team culture 


• Taking overall responsibility for the team work organization


• Ensure that processes are understood and being followed by the team members


• Focusing on continuously development of business relationships with Client,


• Participation in the calls with Client


• Co-operation with management and client in order to bring additional value for the business processes

We offer opportunity to participate in creating new project for our new client operating in Media & Entertainment sector covering  media, news and entertainment content companies. We are looking for candidates who are ready to join our team.

• Experience and knowledge of O2C/ Collection processes


• Experience in service delivery for multi-divisional client


• University degree or equivalent


• Very good English skills (at least C1) 


• Russian command will be an asset


• Transition experience will be an asset

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
  


• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.


• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.


• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
  


• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)