Collections Team Manager
Recruitment process for this position and onboarding trainings are conducted online.
What do you need to start?
- Around 5+ years of experience in a Finance & Accounting/Collections role
- Analytical skills
- Good Power Point and MS Excel
- People Management / supervisory experience (around 2 years)
- Education background in Finance / Accounting / Economics / Mathematics appreciated
- Fluent English, both spoken and written (min. C1)
- Other language will be an asset (French / German)
What duties will help you grow?
- Managing a medium-sized team: promoting teamwork, providing employees with coaching and feedback
- Managing the Collections Department and being responsible for the execution of the Collections activities undertaken on behalf of the client
- Setting forth the new process and team targets that drive collections, customer experience, and value to the client. Having an end-to-end vision of the overall O2C objectives and synergies between the teams
- Resolving all customer escalations that can be handled, and driving the resolution of escalation, in collaboration with the client, through conference calls with customers, billing teams, sales teams, and other client and customer contacts. Taking ownership in driving issues to resolution.
- Driving the collect process and implementing appropriate strategies and quality improvements where necessary
What have we prepared for you?
Personal and professional development:
- Development programs, external courses, education & certificates co-funding
- NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.
Our legendary atmosphere:
- We don't have a rigid dress code, but what we do have are awesome communities and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!
A lot of benefits:
- Private medical care, which can be extended by a package of dental services purchased on preferential terms.
- Private life insurance which can be extended by oncology package purchased on preferential terms.
- Referral bonuses for recommending your friends to Capgemini.
- Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).
- Offices in great locations, car leasing program, carpooling options and bicycle parking.
