About us
Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Command Center Analyst
Place of work: Krakow
Ref. no Małopolskie > Krakow
Main accountabilities
- Maintaining chart of accounts
- Support the process of external (Client) and internal (CG) reporting
- Customers query resolution (various areas: system updates, users’ accesses)
- Handling calls, e-mails from the Client
- Maintaining good relationship and collaborating with Client and other departments in order to resolve the issues effectively
Requirements
- Good knowledge of English
- Very good analytical skills and a structured way of working with a client focus
- Advanced knowledge of MS Office, proficient with MS Excel
- Ability to take own initiatives and to think outside the box
- VBA and SQL basics would be considered an advantage
- Ability to work late shifts (50% of time)
- Team player with a mind attuned to detail
- Open-minded and positive with good communication skills
- Proactive attitude and innovative approach
- Ability to deliver results within deadline
What we offer
- Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
- You will learn best practices and global business from Capgemini experts. Over 900 certificated professionals in the field of PMP, SAP, ACCA, etc.
- You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
- In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance), flexible forms of employment (FLEXI Program). You can recommend friends in Referral Program and collect awards!
- Our offices are conveniently located with “Bicycle-friendly” certificate!
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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