Community Support Subject Matter Expert

COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O

Kraków

2 dni temu

Community Support Subject Matter Expert
Kraków

The responsibilities of the SME are to ensure the facts and details are correct so that the project’s deliverables meet the needs of the stakeholders, policies, standards, and best practices

 

Responsibilities:
  • Maintain and build the community of Product Experts (“PEs”) for 109 community-supported Products.
  • Provide recommendations to the team of 13 Community Support Agents Experts providing Community care, troubleshooting and support to PEs
  • Broad understanding of Google products such as Docs Suite, Drive, Gmail, Accounts, Chrome, Play, Photos, Search, Blogger, Maps.
  • Proactively collaborate on service delivery with community support team using best practice, industry standards, etc.
  • Work with management to determine possible causes and implement actions to correct and prevent future problems
  • Resolve issues relevant to project deliverables within their area of expertise.
  • Guide other team members on the project to ensure Client’s satisfaction
  • Close cooperation with Ops Managers and TLs
You have
  • Good command of English
  • Proficiency in one of the following languages: French, German, Italian, Turkish, Russian, Arabic.
  • Previous experience in Service Desk environment
  • Extremely proactive and organized with a track record of success in a team environment
  • Excellent time management skills
  • Strong logical and analytical skills (cognitive ability)
  • Excellent communication skills (both written & oral)
  • Ability to coach and mentor team members, support new joiners
  • Previous experience in working with Google products will be a plus
We offer
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
  • Pleasant and inspiring working atmosphere.
  • Professional development and clear career path.
  • Training & development opportunities.
  • Competitive salary with cafeteria benefits.

Interested? Then please apply online. Please visit our career site for more information on our company: http://cognizantcareers.eu/pl_en

In case our offer does not suit your needs, fell free to send it to interested acquaintances or friends

 

 

To apply please send your CV in English by clicking button below

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Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.

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COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O