Kraków
Responsibilities:
- Maintain and build the community of Product Experts (“PEs”) for 109 community-supported Products.
- Managing the team of 13 Community Support Agents + 2 Quality Assurance Experts providing Community care, troubleshooting and support to PEs
- Broad understanding of Google products such as Docs Suite, Drive, Gmail, Accounts, Chrome, Play, Photos, Search, Blogger, Maps.
- Develop domain expertise and working closely with an SME; challenge what seems not right
- Ensure process compliance.
- Prepare and implement action plans to drive process improvements.
- Provide excellent team leadership and ensure that the team is trained and confident with the domain
- Provide overall team supervision and ensure consistent quality of service delivered
- Good command of English
- Proficiency in one of the following languages: French, German, Italian, Turkish, Russian, Arabic.
- Passion for people and previous leadership experience.
- Extremely proactive and organized with a track record of success in a team environment
- Excellent time management skills
- Strong logical and analytical skills (cognitive ability)
- Decision making skills
- Excellent communication skills (both written & oral)
- Provide regular updates and reports with regards to process specifics
- Ability to coach and mentor team members, support new joiners
- Previous experience in working with Google products will be a plus
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
- Pleasant and inspiring working atmosphere.
- Professional development and clear career path.
- Training & development opportunities.
- Competitive salary with cafeteria benefits.
About our Candidate Privacy Statement: https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Poznaj
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.
At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.