Kraków
Responsibilities:
- Maintain and build the community of Product Experts (“PEs”) for 109 community-supported Products.
- Managing the team of 13 Community Support Agents + 2 Quality Assurance Experts providing Community care, troubleshooting and support to PEs
- Broad understanding of Google products such as Docs Suite, Drive, Gmail, Accounts, Chrome, Play, Photos, Search, Blogger, Maps.
- Develop domain expertise and working closely with an SME; challenge what seems not right
- Ensure process compliance.
- Prepare and implement action plans to drive process improvements.
- Provide excellent team leadership and ensure that the team is trained and confident with the domain
- Provide overall team supervision and ensure consistent quality of service delivered
- Good command of English
- Proficiency in one of the following languages: French, German, Italian, Turkish, Russian, Arabic.
- Passion for people and previous leadership experience.
- Extremely proactive and organized with a track record of success in a team environment
- Excellent time management skills
- Strong logical and analytical skills (cognitive ability)
- Decision making skills
- Excellent communication skills (both written & oral)
- Provide regular updates and reports with regards to process specifics
- Ability to coach and mentor team members, support new joiners
- Previous experience in working with Google products will be a plus
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
- Pleasant and inspiring working atmosphere.
- Professional development and clear career path.
- Training & development opportunities.
- Competitive salary with cafeteria benefits.
About our Candidate Privacy Statement: https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
