Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Coloplast Business Centre (CPBC) we are responsible for global financial operations, orders administration, HR and IT support, marketing & data analysis activities, and many others. If you have the right profile and the right amount of curiosity and ambition you can be a part of this exciting challenge. Curiosity works here!
About the department
Consumer Sales Support (CSS) department is responsible for delivering various back-office services to local consumer organizations. CSS is a vital part of Global Commercial Support area who employs more than 260 Great People responsible for supporting commercial operations across the globe. Our main goal is to run daily operations in back-office engine of Coloplast and drive efficiency agenda in business support of B2B, Consumer and Direct Sales. Our Teams are closely cooperating with various parts of local and global organizations including Business Support, IT, Consumer & Digital Channels and Marketing.
About the job
Consumer Sales Support Manager reports to the Director of Global Commercial Support Department. He/She will be responsible for managing, planning, coordinating, and evaluating the various services, policies, and programs of an organization's Consumer Sales Support department. The scope of the role is to manage the overall operational, budgetary, and financial responsibilities and activities of the department.
Your responsibilities
- Developing and implementing CPBC and Global Commercial Support/Direct Services strategies and initiatives aligned with the overall business strategy
- Managing a team of 3 Team Leaders (approx. 40 people) responsible for supporting the process team achieving their objectives
- Designing and implementing business plans and strategies to promote the attainment of goals
- Driving efficiencies and automation agenda together with IT and other parts of the organization
- Organizing and coordinating operations in ways that ensure maximum productivity
- Assessing overall department performance against objectives
- Maintaining excellent business relationships with stakeholders
- Planning, Developing, analyzing, and updating the department budget
- Supporting change management processes
- Representing Consumer Sales Support department internally and externally
Requirements
- University Master degree, preferred within Business, Business Administration or similar
- 3+ years in leadership role
- Preferably 2+ years in leading people managers
- Experience in process and/or project management
- Proven ability to improve processes and system efficiencies
- Advanced level of English (both written and spoken)
- Good knowledge of Microsoft Office tools (xls, word, ppt, outlook)
- Knowledge of Polish labor law and regulations
- Excellent analytical, negotiation and management skills
- Experience from an international company will be an asset
Competences
- Excellent interpersonal, negotiation, and conflict resolution skills
- Ability to act with integrity, professionalism, and confidentiality
- Strong work ethic
- Self-confidence, multi-task and ability to deliver under pressure
- Business and commercial mindset
- Adeptness in cross-cultural understanding
- Ability to work with tight deadlines
- Ability to organize and prioritize job tasks in a deadline driven environment
- Ability to perform in a team environment while maintaining a high degree of customer focus
We offer
- No probation period – long-term contract from the start
- Onsite and hybrid work
- Flexible working hours, Mon-Fri
- International work environment with Scandinavian culture
- Opportunity to use and develop foreign languages in daily work
- Fantastic work atmosphere full of respect and partnership
- Internal trainings
- Relocation support available when moving to Szczecin
That's not all! We have even more for you!
- Modern workplace
- No dress code zone
- Great company events
- Delicious coffee and fresh fruits
- Private medical care
- Sports card
- Transportation co-funding
- Restaurant card
- Holiday bonus and occasional cards
Deadline
Please apply with your English CV. We will contact candidates continuously and close the offer down once we find the best match to the role.
Poznaj
Coloplast Business Centre Sp z o.o.
71-064 Szczecin
Coloplast Business Centre (CPBC) is part of Coloplast, a global MedTech company dedicated to making life easier for people with intimate healthcare needs.
Based in Szczecin, CPBC supports Coloplast’s global operations across Finance, Data & IT, Digital Marketing, People & Culture, Order Administration, Customer Service, Quality and Medical Compliance, as well as Legal and Business Ethics. Together with our hub in Costa Rica, which supports Coloplast’s U.S. operations, we deliver highquality services globally. Regardless of the role or business area, everyone at Coloplast contributes to work that makes a difference.
Across all locations, we are united by a culture of collaboration, inclusion and personal empowerment. Guided by a strong sense of purpose, we work together to create solutions that improve the quality of life for millions of people around the world.s