Content Review Specialist with English
Location: Kraków
Function - Operations
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of a Content Review Specialist with English.
Responsibilities:
- Review content and provide resolution based on prescribed guidelines
- Provide resolution to maintain standards of quality
- Recognize trends and patterns and raise issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent customer service to our customers
- This job will request working in a 24/7 schedule with alternating shifts and reviewing content that might be highly egregious in nature, every day
Qualifications:
Minimum qualifications:
- Very good knowledge of English, min B2
- Bachelor degree
- Personal culture and deal with the client properly
- High motivation and ability to learn
Preferred qualifications:
- Effective probing skills and analyzing / understanding skills
- Problem solving skills with customer centric approach
- Willingness to work on a flexible schedule (potential weekend shift work)
- Ability to work with content that can be egregious in nature, on a day to day basis
Offer:
- Attractive salary
- Stable job offer - employment contract
- Various trainings (initiating, soft skills)
- Possibly of development
- Benefits (Insurance, Luxmed, Multisport, Lunch pass card, additional vacation days, biking policy)